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Senior Change Management & Process Improvement Officer at Electricity Supply Corporation of Malawi (ESCOM) Limited

Electricity Supply Corporation of Malawi (ESCOM) Limited

The Electricity Supply Corporation of Malawi (ESCOM) Limited is incorporated under the Companies Act of the Laws of Malawi. Its core business is to procure, transmit and distribute electric power in Malawi as well as manage System Market and Single Buyer Operations in Malawi. ESCOM is inviting applications from suitably qualified candidates to fill the following vacant positions currently existing within the Corporation:

Senior Change Management & Process Improvement Officer – 1 Position

Grade: ES6

Location: ESCOM Head Office – Business Transformation

Supervised by: Chief Process Improvement and Innovation Officer

Purpose of the Job

To be responsible for creating and implementing process improvement and change management strategies/plans that maximize employee adoption and minimize resistance.

Key Duties and Responsibilities

  1. Analyzing company processes and designing process improvements to meet business goals.
  2. Investigating shortfalls, issues, and complaints in current business processes and developing enhancement strategies
  3. Coordinating, planning and executing process improvement projects and initiatives
  4. Providing consultation on the use of re-engineering techniques to improve process performance and product quality.
  5. Developing process improvement and change management policies and strategies to support adoption of the changes management techniques within the Corporation
  6. Optimizing or redesigning process flows to meet project requirements.
  7. Maintaining and updating all process related documents for reference purposes.
  8. Training resources in process improvement techniques.
  9. Collaborating with other stakeholders to enhance productivity and staff satisfaction.
  10. Training, mentoring, and guiding staff in new processes
  11. Developing change management processes/tools to support integration and engagement with change management principles.
  12. Preparing impact analyses and evaluation of the actual impact of changes, and assessing change readiness
  13. Identifying, analyzing and preparing risk mitigation tactics, and identify and manage anticipated resistance to change.

Attributes and competencies

  • Must have good organizational leadership skills
  • Must possess strategic analysis and planning skills good knowledge of continuous improvement tools such as 6 sigmas.
  • Must have knowledge of change Management principles and Best Practices : Must pose preten soing slays kil
  • Must have problem solving skills

Minimum Qualifications and Experience

  • Bachelor’s Degree in either Business Administration, Commerce, Entrepreneurship, Industrial Engineering, Business Information Technology, Electrical Engineering, Information Communication Technology.
  • Four (4) years’ relevant work experience.
  • Relevant Professional Body Membership.


APPLICATION METHOD: Hard Copies in an envelope clearly indicating the position applied for on top.

ATTACHMENTS : Application Letter, Curriculum Vitae with 3 traceable referees and Certified Copies of Certificates.

CLOSING DATE : Friday, 10th May 2024.

ADDRESSED TO : Senior Human Resources Manager, ESCOM House, P.O. Box 2047, Blantyre.

Only candidates possessing accredited Qualifications will be considered for shortlisting. In cases where one’s qualification accreditation is questionable, the burden of proof rests with the candidate to provide evidence to the contrary.

Only Shortlisted candidates will be acknowledged and invited for interviews through