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Merchant Officers (x40) at Telekom Networks Malawi Plc

  • Full Time
  • Malawi
  • Applications have closed
  • Salary: 00

Telekom Networks Malawi Plc



Telekom Networks Malawi Limited is expanding its merchant network across the country to ensure TNM Mpamba customers have more access points to pay for goods and services using TNM Mpamba. The following positions have arisen in TNM Mpamba Limited as follows:

MERCHANT OFFICERS – 40 Positions across the country on a fixed term contract

Reporting to the Regional Merchant Coordinator for TNM Mpamba Limited, the Merchant Officer will be responsible for the recruitment and management of TNM Mpamba merchants’ network in line with the merchant business plans in the assigned markets.


  • Identify prospective partners to recruit as merchants.
  • Share value proposition for the purpose of acquiring and managing merchants.
  • Conduct due diligence for all merchants and ensure relevant agreements are always in place and valid.
  • Ensure all merchants are on auto sweep functionality.
  • Hold periodic merchant alignment meetings in assigned areas.
  • Implement merchant recruitment and trade activations within approved budgets.
  • Conduct continuous training of Mpamba merchants.
  • Place relevant point-of-sale (POS) materials in the trade to ensure that all merchants outlets are adequately branded.
  • Monitor wallet activities of new and existing merchants to identify gaps for correction.
  • Ensure merchant activity ratio achievement is in line with business targets.
  • Identify areas that need redress in the market.
  • Ensure timely resolution of Mpamba Merchants queries.
  • Communicate any changes on merchant service to merchants.
  • Assess the condition of the point-of-sale materials in the trade and replace all outdated ones.
  • Develop the Weekly Movement Plan to ensure that all merchants are visited and market information is gathered.
  • Support the implementation of trade activation initiatives to drive merchant activity in the markets.


  • Diploma in Business Management or Related Qualification
  • Minimum of two years in sales and distribution, preferably in telecommunications or Fast-Moving consumer goods (FMCG) industry.


  • Strong communication skills
  • Self-motivated and results oriented.
  • Attention to detail.
  • Strong negotiation skills.
  • Computer literate specifically Microsoft packages.

Method Of Application

If you are interested, please send your application letter indicating your preferred district as your duty station including a copy of the most recent curriculum vitae to the following email address:

The Acting Chief Human Resources & Administration Officer
Telekom Networks Malawi Plc
Livingstone Towers
P. O. Box 3039

Email Address:

To reach no later than Friday, 22nd March, 2024, by close of business.

NOTE: The subject line in your email should read the position “Merchant Officer and the name of your preferred district of work”

Application is strictly through email only.