WeAfrica Technologies
WeAfrica Technologies is looking for a Customer Experience Officer to ensure excellent customer interactions and satisfaction. The ideal candidate should have strong communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.
Key Responsibilities:
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Handle customer inquiries, complaints, and feedback professionally.
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Provide timely and accurate information about WeAfrica’s services.
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Assist customers with account registration and service usage.
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Monitor customer interactions and suggest improvements.
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Maintain records of customer interactions and transactions.
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Collaborate with internal teams to enhance customer satisfaction.
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Analyze customer feedback to improve overall service delivery.
Requirements & Qualifications:
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Diploma in Business Administration, Marketing, Customer Service, or a related field (Degree is an added advantage).
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Proven experience in customer service or a similar role.
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Excellent communication and problem-solving skills.
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Ability to handle multiple tasks and work under pressure.
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Proficiency in Microsoft Office and customer support tools.
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Strong attention to detail and organizational skills.
Benefits:
Competitive salary package Opportunity to work in a tech-driven company Professional growth and career development Collaborative and innovative work environment
Note: Applications without a CV will not be considered.