Malawi Communications Regulatory Authority (MACRA)
The Malawi Communications Regulatory Authority (MACRA) is a statutory body established under the Communications Act (Cap. 68:01 of the Laws of Malawi) to regulate the provision of services in the communications sector of Malawi, comprising telecommunications, posts and broadcasting.
Under the Communications Act, MACRA is mandated to regulate and monitor the provision of communications services and ensure that, as far as it is practicable, reliable and affordable communications services are provided throughout Malawi and are sufficient to meet the demand for such services in accordance with the principles of transparency, certainty, market orientation, efficiency, and consumer satisfaction. The vision of MACRA is to ensure
communication services for a digitally transformed nation.
In order to fulfil its mandate effectively and efficiently with strategic leadership and management, an opportunity has arisen within MACRA to fill various vacant positions. The
positions are highly demanding and require persons who have demonstrable capacity to initiate innovations geared at making MACRA a rejuvenated, vibrant and competitive Authority. The following are the details of the vacant positions;
CONSUMER AFFAIRS OFFICER (GRADE M6)
Key Duties and Responsibilities
i. Receiving complaints from all ICT consumers in the country.
ii. Investigating, analyzing and resolving ICT consumers and trade practices problems and complaints.
iii. Educating and advising both consumers and ICT service providers on options to remedy complaints.
iv. Monitoring and enforcing relevant consumer protection legislation.
v. Regulating and policing ICT operators on their implementation of consumer protection obligations.
vi. Preparing correspondence as assigned by the Consumer Affairs Manager.
vii. Providing advice, counselling and interpretation consumer protection clause as stipulated in the relevant licences and statutes.
viii. Participating in consumer education programs.
ix. Preparing information, education and communication material pertaining to ICT consumer education programs.
x. Conducting research on consumer protection matters.
xi. Reviewing promotions and campaigns made by operators to ensure that consumers are not negatively affected by misleading information.
xii. Keeping up to date with market trends and new developments within the ICT sector about consumer rights issues.
xiii. Participating in the drafting of various licenses and regulations and ensure that consumer protection issues are crafted in.
xiv. Preparing periodic reports on consumer complaints statistics.
xv. Performing such duties as may be assigned by the Consumer Affairs Manager from time to time.
Required qualifications, Skills and Experience
i. Bachelors Degree in Business Administration, Economics, Law or Information and communication technology.
ii. Two (2) years of work experience in managing and resolving consumer complaints.
iii. Knowledge of consumer protection legislation, policies, and procedures
iv. Knowledge of Malawi’s ICT market and products is an added advantage.
v. Strong communication and analytical skills
vi. Ability to work independently.
vii. Ability to prepare correspondence and cite relevant legislation in a manner that is easy to understand and interpret by consumers.
TERMS AND CONDITIONS OF SERVICE
MACRA shall offer an attractive employee benefits package to successful candidates by its emolument structure commensurate with qualifications and experience, which includes salary, medical insurance, and membership to a contributory medical scheme.
Method Of Application
Applicants are required to apply by filling out the form on the following link https://tinyurl.com/5mhrcsm5. The application process requires you to fill out the form and
upload copies of your certificates on the link provided on the form. Please ensure you have a good internet connection.
The application process is estimated to take 29 minutes to complete. Please submit your application by end of the day of 13th October 2023. Only short-listed candidates will be
acknowledged.