Woodlands Lilongwe
Job Title: Waiter/Waitress
Department: Food and Beverage
Reports To: Supervisor
Position Summary:
We are seeking motivated and customer-focused individuals to join our team as waiters/waitresses. In this role, you will play a key part in ensuring an excellent dining experience for our guests by providing attentive, friendly, and efficient service. The ideal candidate will have a passion for hospitality and be committed to delivering high standards of service.
Key Responsibilities:
- Greet and seat guests, presenting menus and providing detailed information on available items.
- Take food and beverage orders accurately and efficiently.
- Serve food and beverages to guests promptly and professionally.
- Address guest inquiries and concerns with a positive attitude, ensuring high satisfaction.
- Clear tables, reset for new guests, and assist in maintaining a clean and organized dining area.
- Process guest bills, handle payments, and coordinate with kitchen and bar staff for smooth service.
- Collaborate with team members to deliver excellent customer service.
Qualifications:
- Minimum of a Certificate in Hotel Operations or equivalent.
- At least 2 years of experience in a similar role within the hospitality industry.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- Friendly, attentive, and proactive approach to guest service.
Working Conditions:
- Must be able to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
To apply for this job email your details to hrm@woodlandslilongwe.net