Waiter/Waitress at MBL Holdings Limited

MBL HOLDINGS LIMITED 

POSITION: WAITER/ WAITRESS

JOB DESCRIPTION

ROLE AND RESPONSIBILITIES

Reporting to Lodge Manager

• Welcoming and seating guests.
• Taking guests orders and communicate them to effectively to the kitchen and bartenders.
• Prepare bills at the end of the table’s meal.
• Issue customers with their bills and process payments.
• Offer menu recommendations upon request.
• Check back on customer satisfaction by asking customers if they are satisfied with the service received and provide relevant assistance should the customer not be satisfied.
• Keep tables and the surrounding clean, tidy at all times.
• Offer excellent customer or client service.
• Ensure smooth run of lodge operations.
• Ensure compliance with health and safety regulations.
• Perform any other duties assigned from time to time.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Proven work experience as a Waiter or Waitress.
• Hands-on experience with cash register and ordering information system (e.g. Revel POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
  Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus

PREFERRED SKILLS

• Good communication skills
• Interpersonal skills
• Fluent in English and Chichewa

Method Of Application

Interested applicants should submit their application letters with detailed Curriculum Vitae (CV) and three traceable referees to:

Email: [email protected]
Cc: [email protected] /
[email protected]

Closing date for receiving applications is Tuesday, 15th July, 2025.

Only shortlisted candidates will be acknowledged.