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Team Leader, Tellers- Capital City at Standard Bank Plc

  • Full Time
  • Lilongwe
  • Salary: 00

Standard Bank Plc

Job Description

To manage a team of Level 2 Cash Consultants who take demand from walk-in customers for any cash related (e.g. teller, ATM, Forex etc.) matters whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.


Minimum Qualifications

  • Degree in Business Commerce, Accounting, or relevant field of study and minimum 3 years of relevant experience.

Experience Required:

  • Previous branch banking experience in the front line (e.g., telling, asset custodian).
  • Knowledge of the procedures and the interdependencies of the various functions performed in the branch.
  • Experience in leading a team will be added advantage.
  • Ability to collaborate among segments and branch staff to increase sales, improve customer service and minimize risk to the bank.
  • Experience in provision of quick and accurate service to customers in respect of deposits made and withdrawals of cash over the counter.
  • Experience in cash handling or branch cash management would be added advantage.
  • Ability to coach tellers on core banking systems and offer continuous support.
  • Ability to identify cross selling opportunities and experience in tactical sales activities.
Additional Information

Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Convincing People
  • Exploring Possibilities
  • Following Procedures
  • Generating Ideas
  • Making Decisions
  • Producing Output
  • Providing Insights
  • Understanding People
  • Upholding Standards

Technical Competencies:

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Client Retention
  • Customer Acceptance & Review (Consumer Banking)
  • Customer Understanding ( Consumer Banking)
  • Heart of Customer Experience
  • Processing
  • Product Knowledge (Consumer Banking)

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