Standard Bank Plc
Job Description
To manage a team of Level 2 Cash Consultants who take demand from walk-in customers for any cash related (e.g. teller, ATM, Forex etc.) matters whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
Qualifications
Minimum Qualifications
- Degree in Business Commerce, Accounting, or relevant field of study and minimum 3 years of relevant experience.
Experience Required:
- Previous branch banking experience in the front line (e.g., telling, asset custodian).
- Knowledge of the procedures and the interdependencies of the various functions performed in the branch.
- Experience in leading a team will be added advantage.
- Ability to collaborate among segments and branch staff to increase sales, improve customer service and minimize risk to the bank.
- Experience in provision of quick and accurate service to customers in respect of deposits made and withdrawals of cash over the counter.
- Experience in cash handling or branch cash management would be added advantage.
- Ability to coach tellers on core banking systems and offer continuous support.
- Ability to identify cross selling opportunities and experience in tactical sales activities.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Understanding People
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Heart of Customer Experience
- Processing
- Product Knowledge (Consumer Banking)