Support Services Manager Assistant at African Logistics and Fleet Management Solutions

Job Description: Support Services Manager Assistant (Marketing Support)

Position: Support Services Manager Assistant

Department: Fleet Management

Reports To: Support Services Manager

Location: Lilongwe

Employment Type: Freelance

Company Overview:

With over 20 years of expertise in fleet management and telematics, Africa Logistics and Fleet Management is a pioneer in fleet management solutions. We provide cutting-edge technology and comprehensive services to help our clients optimize their fleet operations, improve safety, and reduce costs. We are seeking a dynamic and motivated Support Services Manager Assistant to join our team and support our growth efforts.

Position Overview:

The Support Services Manager Assistant will play a crucial role in providing support to the Support Services Manager in daily operations and marketing initiatives aimed at acquiring new clients. The ideal candidate will be detail-oriented, proactive, and possess excellent communication skills. This role requires a blend of administrative capabilities and marketing acumen to enhance our service delivery and expand our client base.

Key Responsibilities:

1. Administrative Support:
   • Assist the Support Services Manager with day-to-day tasks and project management.
   • Handle scheduling, correspondence, and document management.
   • Prepare reports and presentations as needed.
2. Customer Support:
   • Serve as the first point of contact for customer inquiries and provide timely and accurate responses.
   • Assist in troubleshooting and resolving customer issues related to our telematics services.
3. Marketing Support:
   • Develop and execute marketing campaigns to attract new clients.
   • Create and manage content for social media, website, and email newsletters.
   • Conduct market research and analysis to identify potential clients and industry trends.
   • Assist in the preparation of marketing materials, such as brochures, case studies, and promotional content.
4. Client Acquisition:
   • Support the development and implementation of strategies to attract and secure new clients.
   • Participate in client meetings, presentations, and follow-ups.
   • Maintain a database of potential and current clients and track outreach activities.
5. Data Analysis and Reporting:
   • Compile and analyze data to support marketing and operational strategies.
   • Prepare reports on customer feedback, service performance, and market trends.
6. Event Coordination:
   • Assist in planning and organizing company events, webinars, and trade shows.
   • Coordinate logistics and promotional activities for these events.
7. Collaboration:
   • Work closely with the sales, marketing, and customer service teams to align strategies and achieve company goals.
   • Collaborate with external vendors and partners as necessary.
8. Continuous Improvement:
   • Identify areas for process improvement and recommend solutions.
   • Stay updated on industry trends and best practices to enhance service delivery and marketing effectiveness.

Qualifications:

• Advanced Diploma or a Bachelor’s degree in Mechanical Engineering, Business Administration, Marketing, Communications, or a related field.
• 2-3 years of experience in a similar role, preferably in telematics or fleet management.
• Proficiency in Microsoft Office Suite.
• Experience with marketing tools and platforms (e.g., social media management tools, email marketing software).
• Excellent organizational and multitasking skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a proactive approach to problem-solving.

Method Of Application

Interested candidates should submit their resume, cover letter, and any relevant portfolio work to [email protected] by 11^th October 2024.  We look forward to adding a valuable member to our team who will contribute to our continued success and growth in the telematics industry.