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Social and Behavior Change Communication Manager at Partners In Health

  • Full Time
  • Neno
  • Salary: 00

Partners In Health


Partners in Health (PIH) is a non-profit organization based in Boston, Massachusetts, USA, whose mission is to provide a preferential option for the poor in health care. Through service delivery, training, advocacy and research, PIH works globally to bring the benefits of modern science to those most in need and to serve as an antidote to despair.

PIH has programs in Haiti, Peru, Mexico, Russia, Rwanda, Lesotho, Malawi, Sierra Leone, Liberia, Kazakhstan and Boston.

PIH began working in Malawi in 2007, where today we support the Ministry of Health (MOH) to serve a catchment area of 165,000 through 12 health centers and two hospitals in partnership with our
sister organizations. Abwenzi Pa Za Umoyo (APZU) has its headquarters in Neno District with operations across the country.

We therefore seek to recruit suitably qualified and experienced candidates for the following positions:

Post: Social and Behavior Change Communication Manager

Reports to: Chief Medical Officer

Commitment: Full Time (Monday-Friday)

Working Hours: Regular Office Hours (40-45Hrs/Week)

Location: Neno District, Malawi

Position Summary

The SBCC Manager, will be a pivotal member of the Clinical Department, collaborating closely with the Chief Medical Officer, Grant Managers and senior APZU staff to develop, implement, and oversee social and behavior change communication strategies for PIH Malawi. Key responsibilities will include developing SBCC strategies and implementation plans; supporting the development, testing and production of communication materials and approaches informed by research and local context
to drive positive social norms and behaviors. The manager will further oversee effective engagement of communities and will coordinate with all relevant internal programmes as well as government ministries to ensure comprehensive SBCC support for health service delivery under Universal Health Coverage.

Responsibilities and Duties

  • Social and Behavior Change Communication (100%)
  • Provide overall leadership, management and strategic visioning for SBCC initiatives.
  • Supervise SBCC section, set priorities, develop and manage SBCC unit activities including project planning, budget and coordination
  • Develop and implement communication tools and health promotion materials using evidence-based theories and methodologies, in close collaboration with program leads with the aim of engaging targeted audiences, communities and the general population with messages focused on supporting adoption and maintenance of health-seeking behaviors and learning
  • Support timely implementation of SBCC initiatives and grants
  • Provide technical guidance for the development, adaptation, field testing, and effective use of innovative SBCC approaches, materials, tools and job aids in support of improved health seeking behaviors and improved health outcomes in HIV/TB, NCDs and mental health, MCH, family
    planning, nutrition and livelihoods among other areas
  • Conduct formative research and guide SBCC strategy development
  • Support the effective generation and utilization of research, data, and evidence to inform the design, measurement, and monitoring of SBCC programs and outcomes in both development and emergency contexts to build the evidence base for SBCC.
  • Strengthen SBCC capacity to research, analyze and equitably address trends that drive social and individual behaviors and norms, using a wide range of approaches including, behavioral analysis, human-centered design, social listening, behavioral insights, participatory research,
    and other approaches to collect quantitative and qualitative data.
  • Ensure smooth SBCC programme delivery and operationalization of SBCC by advocating for SBCC, mobilizing resources, coordinating across stakeholders, teams, and partnership building.
  • Support development and/or review of training and health education curriculum/manuals, social dialogue and facilitation guides, scripts for various media platforms, SOPs, protocols etc.
  • Plan and oversee formation of community based clubs, recruitment of their facilitators and monitoring of their activities
  • Ensure effective planning and mobilization of communities/targeted audience members for health education and implementation of all outreach activities including SHARC sessions, community mass events, dialogue sessions etc.
  • Train/mentor team members on the implementation of SBCC strategies, approaches, tools, and job aids.
  • Provide support and guidance to senior management and other staff on critical SBCC requirements and projects i.e. providing professional input into the design and implementation of SBCC interventions and their evaluation
  • Work with departmental leadership and HR in developing and implementing a well thought through human resource, staff training and staff evaluation strategy for the unit. Ensure the section is occupied by staff members who have adequate skill sets and competencies to effectively deliver on their scope of works.
  • Establish and oversee SBCC M&E plan, ensuring data accuracy and reporting.
  • Develop annual program work plans and budget for SBCC objectives, deliverables and track spending closely.
  • Monitor program staff performance through analyzing successful completion of planned work and provide mentor-ship and relevant support for capacity building.
  • Ensure funds allocated to SBCC interventions are effectively and efficiently used to achieve the desired results in full compliance with organizational guidelines, rules and regulations and standards of ethics and transparency.
  • Liaise with Ministry of Health and other stakeholders for coordination.
  • Assist in procurement processes for SBCC services and products.
  • Perform other assigned duties as required.

Required Qualifications and Attributes

  • An Advanced University Degree (Master’s Degree preferred) in Social and Behavioral Science, including Sociology, Anthropology, Communication Studies/Communication for Development, Psychology and/or related field is required.
  • A minimum of 5 years of SBCC experience in developing, implementing, evaluating, and managing social and behavioral change strategies and content is required.
  • Demonstrated expertise in the application of social and behavior change science, theories, research, and analysis, to all stages of the program cycle.
  • Proven ability to manage social research, including quantitative, qualitative, and participatory methods for formative assessments, identifying behavioral drivers and tracking, measurement and evaluation of social change is desirable.
  • Strong technical and managerial skills for program direction and guidance
  • Familiarity with local cultural practices and dynamics
  • Excellent interpersonal, communication, writing and facilitation skills, coordination and problem-solving skills
  • Proficiency in Microsoft Office applications
  • Ability to work independently and collaboratively in dynamic environments
  • Willingness to live and work full-time in the rural hard to reach district of Neno
  • Commitment to APZU’s mission, vision, and values

Benefits & Remuneration

An attractive remuneration package will be offered to the successful candidates commensurate with experience and qualifications.

Method Of Application

Qualified and interested persons should send (to the Director of Human Resource and Administration) their cover letter, copies of relevant certificates and curriculum vitae indicating three names of traceable referees with valid telephone numbers and email addresses strictly to the following email address: [email protected] not later than Friday, 7th June, 2024. The subject of the email should be the title of the position that you are applying for.

Only shortlisted candidates will be contacted for interviews.

NB: Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is is an equal opportunity employer, so, all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, tribe, disability status, or any othercharacteristic protected by law. We strive to provide an inclusive and supportive working environment.

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is committed to safeguarding staff, children and communities with whom we work with. We are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and are protected from sexual exploitation, abuse and sexual harassment. Therefore, any offer of employment is conditional upon the successful completion of
applicable background checks.

The Organisation does not charge any fees at any stage of the recruitment process. If you are asked to make a payment at any stage of the recruitment process, please contact [email protected] and
[email protected]

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