EveryWare
Shopkeeper/Business Assistant
We are looking for an experienced, customer-oriented and Lilongwe-based Shopkeeper/Business Assistant to manage our IT and Phone Store. This role requires a deep understanding of both IT products (hardware and software) and mobile technology (smartphones, accessories, and services). The ideal candidate should be tech-savvy, have strong sales skills, and be able to provide excellent customer service.
KEY RESPONSIBILITIES:
• Customer Assistance: Provide expert advice to customers on a wide range of products, including smartphones, computers, peripherals, and software.
• Product Sales: Help customers choose the right products based on their needs, offering guidance on both IT and phone solutions.
• Inventory Management: Maintain inventory levels for phones, accessories, IT hardware, and software.
• Tech Support and Repairs: Assist customers with basic tech support, including phone setup, data transfer, troubleshooting, and offering repair services for both phones and IT devices (e.g., screen repairs, software issues).
• Store Presentation: Keep the store organized, ensuring that displays are updated regularly with the latest products and promotional materials.
• Cash Handling and Record Keeping: Manage transactions, handle cash and card payments, and keep accurate sales records.
• Mobile Plans and SIM Cards: Assist customers in selecting and setting up mobile plans, prepaid SIM cards, and unlocking devices if needed.
• Promotions and Marketing: Assist in in-store promotions and contribute to the store’s marketing efforts, including participating in online campaigns and social media marketing.
REQUIRED SKILLS & QUALIFICATION:
• Experience: Previous experience in an IT or mobile phone store is preferred.
• Technical Knowledge: Solid understanding of smartphones, mobile technology, computers, and related IT products.
• Customer Service: Excellent interpersonal skills with the ability to explain complex tech concepts to customers of all knowledge levels.
• Sales and Upselling: Ability to recommend products and services to customers, increasing sales through upselling and offering bundles.
• Problem-Solving: Ability to troubleshoot both mobile phone and computer issues, providing practical solutions.
• Attention to Detail: Strong organizational skills for managing inventory and processing transactions.
• Team Player: Ability to work collaboratively in a team environment and handle independent shop management during quieter periods.
PREFERRED QUALIFICATION:
• Technical Certifications: Any certifications in IT, computer repairs, or mobile technology will be an advantage.
• Repair Skills: Experience with phone repairs, computer hardware upgrades, and software installations will be highly valued.
• Benefits: Competitive salary with opportunities for bonuses based on performance. Professional development and training in both IT and mobile technology.
Method Of Application
If you are passionate about technology, enjoy helping people, and thrive in a sales environment, we’d love to hear from you! Please fill and submit the online form by scanning the QR Code on the image attached before November 17, 2024.
