Astria Learning
POSITION: SALES EXPERT/ADMISSION COUNSELOR
Location: Zomba
The Sales expert/Admissions Counselor is an integral part of Astria Learning, responsible for assisting prospective students through the admissions process and ensuring a world-class customer service experience. The main responsibility will be to contact prospective students and help them complete their registration.
Key Tasks:
Customer Service:
- Maintain a world-class customer service experience that is genuine and engaging.
- Serve as an essential member of a team dedicated to supporting clients and students in transforming their lives and the lives of others.
- Create value for Astria Learning’s products and services through exceptional experiences and co-created spaces.
Admissions Process:
- Assist prospective students with the admissions process for their assigned program.
- Contact students by telephone to verify submitted data and request missing documentation.
- Clarify any questions that may arise during the admissions process.
- Document each prospective student’s status in the shared work environment.
- Schedule follow-up appointments regarding the status of documents, application fees, and start dates.
Student Recruitment and Retention:
- Build relationships with potential students and guide them through the admissions process.
- Review and interview prospective student applications.
- Provide accurate and timely information about online programs, including program requirements, tuition, and financial aid options.
- Follow up with students to verify application issues, including discrepancies or missing information.
- Assist with application processing and review, ensuring all documentation is complete and accurate.
- Maintain accurate documentation of students as per the admission requirements.
Collaboration and Teamwork:
- Collaborate with other members of the admissions team to develop and implement effective recruitment strategies.
- Meet or exceed individual and team enrollment goals.
- Maintain work efficiency by following established team procedures.
- Stay up to date with admission processes and requirements.
- Assist in achieving department goals and objectives.
Qualifications and Experience/Skills
- Bachelor’s degree in Marketing, Business Administration, Education, or a related field preferred.
- 4+ Previous experience in admissions or customer service, ideally in an educational setting.
- Excellent organizational and communication skills.
- Familiarity with CRM software.
- Strong attention to detail and ability to manage documentation.
- Ability to work collaboratively and achieve goals.
- Good English (speaking and writing) is a must
Skills and Competencies:
- Exceptional customer service and relationship-building skills.
- Strong teamwork and collaboration abilities.
- Critical thinking and problem-solving skills.
- Resourcefulness and supportiveness.
- Excellent attention to detail and accuracy
- Data analysis and reporting skills
- Ability to work in a fast-paced environment
- Ability to work independently, as part of a team, and with diverse populations
- Goal-oriented and results-driven mindset
- Strong problem-solving and conflict resolution skills
Method Of Application
Send your applications and CV to: [email protected]
Deadline: 8 July, 2025
To apply for this job email your details to frank@astrialearning.com