First Capital Bank
Applications are invited from suitably qualified candidates to fill the following position tenable at Head Office, Blantyre.
Retail Segment Manager -First, Fast and Diaspora
Reporting to the Team Leader – Products & Payments, the successful candidate will develop, manage and sustain a banking product/s portfolio and grow utilization of products within segments to ensure smooth operation and business growth.
Key Responsibilities
- Product development and management within segments.
- Ensures that the segment offers remain attractive and competitive in the market.
- Ensures that all Products and Services offered per segment are meeting adoption, penetration and revenue KPIs.
- Conduct activities such as customer surveys, analysing market data, and staying up to date.
- Data collection on product performance, analysis of data to identify trends and areas for improvement and presenting findings to stakeholders.
- Work on segment projects and proactive drive markto-market to creatively structure propositions to influence rate of penetration and utilization.
Technical Skills/Competencies
- Customer focused and strong relationship management.
- Strong sales, business, marketing, and analytical acumen
- Team Player
- Tech-savvy and digital focused
- Knowledge of segment management, customer management
- Understanding of the Bank processes and procedures.
- Project management skills and the ability to lead cross-functional teams
Qualifications and Experience
- A Bachelor’s degree or equivalent in Business Management, Finance, Marketing, or related fields.
- Minimum of 2 years’ experience in a branch banking, product management, segments management, or commercial business environment.
Method Of Application
If you meet the above minimum requirements and are interested, please send your applications with an updated CV to: [email protected]
Applications that do not follow this path will not be considered. The closing date for receiving applications is 16th May 2024.
Only shortlisted applicants shall be acknowledged.