Crossroads Hotels
Overview
VACANCY ANNOUNCEMENT
RESERVATIONIST
Applications are invited from suitably qualified and experienced individuals to fill the vacant position of a Reservationist.
RESPONSIBILITIES:
- Ensure accurate information is provided to clients with respect to all products including accommodation, conference and banqueting.
- Inform and ensure that guests are aware of their mode of payment.
- Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations.
- Making arrangements for clients’ travel programs.
- Ensuring that clients have access to various services without a hitch.
- Relationship building with all our customers by developing a proper database.
- Assist in creating promotions to increase revenues and room occupancies.
- Communication with management to show that revenues and booking rates are being maintained efficiently is a must.
- Take a waiting list, if we are fully booked.
- To collect and follow up LPOs (Local Purchase Orders), and ensure that the Front office Shift Leader are aware of them.
- To manage bookings and keep accurate records to ensure that all accommodation and conference and banqueting rooms are filled whenever possible.
- To work closely with the Sales Team to change room rates depending on seasonal demands and revenue requirements.
- To ensure that sales strategies are adaptable to changing conditions.
- To keep accurate records of bookings on the hotel reservation system and forecast likely revenue streams.
- To compile the following weekly Forecast of accommodation & functions on a monthly basis.
- To at all times be acquainted with and adhere to the emergency and evacuation
- To carry out any other duties as may be required from time to time by management.
- Trouble shoot & problem solve within given parameters.
KEY SKILLS AND ATTRIBUTES
- Diploma in hospitality management or a certificate with at least 2 years’ experience
- Or a Certificate in Front Office Operations with 5 years’ experience
- Must be computer literate with good working knowledge of Microsoft Office Word and Excel.
- Good interpersonal skills
- Good command of the English language (both written and spoken)
- Self-starter and able to work with minimum supervision.
Method Of Application
Candidates who meet the above requirements should submit applications, curriculum vitae and copies of certificates before Wednesday, 25th September, 2024 to:
The Human Resources Officer
Crossroads Hotels Blantyre
Crossroads Mall
Glyn Jones Road
Blantyre.
Email: [email protected]
Only shortlisted candidates will be contacted.