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Quality Improvement / Quality Assurance Technical Advisor- Momentum Tiyeni Project at Palladium

  • Full Time
  • Malawi
  • Salary: 00


Project Overview and Role:

The Quality Improvement/Quality Assurance (QI/QA) Technical Advisor based in Lilongwe will report to the Tiyeni MNCH/FP/RH Technical Leader and provide technical leadership for planning, implementation, monitoring and evaluation of practical, proven, holistic and client focused Quality Improvement initiatives for the USAID-funded Tiyeni project in Malawi to improve delivery of comprehensive MNH, CH, FP, RH, Nutrition, Adolescent and Youth health services and products. The initiatives include MoH Quality of Care model, Infection Prevention and Control initiative, MNH Standards, Clean Clinic Approach, Integrated Supportive Supervision, and MPDSR. The advisor will participate and contribute towards Tiyeni work plans, strategy development, program implementation, program monitoring, and evaluation in relation to Quality Improvement approaches across all activities. Additionally, the advisor will provide leadership in the design and implementation of service delivery models to encourage scale-up of Quality Improvement best practices. The advisor will also take lead in conducting the needs assessment, designing and implementation of the Performance Improvement Approach for capacity building at district level.

 Primary Duties and Responsibilities:

Technical Leadership
•  Provide technical and strategic guidance on QI that is technically sound, evidence-based and aligns to the priorities of Ministry of Health and responsive to USAID.
• Provide technical assistance for developing capacity building approaches, using proven training approaches and performance improvement approaches.
• Facilitate the utilization of standardized evidence based national standards, guidelines and protocols across all technical areas.
• Advocate with Ministry of Health for adoption of new and scaling up of existing evidence based QI best practices and lessons learned for adoption at health facilities.
• Provide technical guidance in scaling up utilization of Quality of Care Collaborative learning sessions.
• Provide technical guidance in updating the modules for ISS, orientation of district and zonal MoH in utilization of ISS and facilitate utilization of ISS.
• Provide technical guidance and developing strategies for implementing, scaling up and documenting QoC Centers of Excellence.
• Provide technical guidance in developing strategies and scaling up proven client feedback mechanisms including exit interviews, mystery clients, toll free SMS.
• Provide technical guidance to QMD and RHD in scaling up Maternal Perinatal Death Surveillance Response (MPDSR) system.
• Provide technical assistance to project District Health Planning and Strengthening Managers in QI
• Undertake scheduled visits to the districts to support implementation of QI initiatives.
• Provide training of trainers, follow-up support and clinical mentoring as necessary for QI.
• Provide technical leadership to project District Health Planning and Strengthening Managers for the improved coverage of QI initiatives.
• Contribute to and coordinate with the project’s Monitoring Evaluation and Learning (MEL) team on activities to ensure that the project meets set targets in accordance with national and USG standards.
• Represents project at national level stakeholder meetings and technical working groups in relation to QI technical area.
• Provide technical stewardship and mentorship to QMD officers at national and zonal level during technical meetings.
• Work with Tiyeni MEL team at national and district level and the District Health Planning and Strengthening Managers to conduct data analyses of QI/QA data (and other related data) from key government approved platforms such as DHIS2 on a semi-annual basis and disseminate findings through existing platforms.
• Work with Tiyeni MEL & Communication team, the District Planning and Strengthening Managers and other partners to develop briefs and communication materials around QI/QA services to share key updates and lessons from the project-supported districts.

• Contribute to annual work planning, quarterly reports, annual reports and other required technical reports.
• Contribute to timely, accurate and appropriate reporting of project activities and results.
• Contribute to documenting and communicating achievements for the project, share learning and best practices internally and externally with focus on QI.
• Demonstrate the highest degree of integrity throughout all activities and raise any concerns with implementation quality immediately with Tiyeni project management.
• Contribute to scheduled project progress update meetings of Technical, Financial and M&E with Tiyeni management.
• Contribute to all scheduled project technical planning and review meetings.
• Work in close collaboration and liaison with the other technical advisors.
• Contribute to the multi-sectoral collaboration with other relevant stakeholders and partners in Malawi to lead coherent and coordinated scaling up of QI approaches in Malawi.
• Perform other duties as assigned by the Tiyeni MNCH/FP/RH Technical Leader to advance QI efforts of the project.

Required Qualifications:

• Masters in Nursing, Medicine, Public Health, social science, or any other related field; a Bachelor’s degree with wide experience in QI to be considered.
• Extensive knowledge and experience of the Malawi Ministry of Health quality improvement priorities and links to global quality of care best practices
• At least 5 years’ of experience in QI/QA initiatives with or supporting Government of Malawi and stakeholders at national and district level with 3 years’ experience in advisory role.
• Familiarity with Government of Malawi priorities and evidenced-based practices aimed at improving the quality of care across all Tiyeni service delivery areas
• Knowledge of health systems and national, zonal and district quality of care platforms
• Experience working with multi-stakeholders in advancing QI/QA related health and development priorities including interacting with central and local government, development partners, civil society and community-based organizations.
• Demonstrated advocacy and coordination skills
• Demonstrated analytical and problem solving skills
• Knowledge of change management and decision making skills
• Ability to work in a complex environment with multiple tasks and short deadlines
• Demonstrated experience and ability to work effectively in a team
• Experience developing and implementing strategic technical approaches for QI/QA initiatives
• Demonstrated experience in developing and implementing successful capacity building approaches
• Demonstrated oral and written communication skills, and the ability to develop and deliver technical presentations.
• Demonstrated ability to interpret research findings and apply them to the Malawian context when required.
• Knowledge of USG regulations that impact services delivery.
• Prior experience developing work plans, and/or activity plans for service delivery programs.

Company Overview:

About Palladium – Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people’s lives.

Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss.

Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

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