Quality Assurance Engineer at Helios Towers

Job description

Mission/core purpose of the job

The Quality Engineer will be responsible for ensuring that Helios Towers’ engineering and technical standards are implemented in the field through a combination of the following:

• Technical training and competence certification
• Quality assurance of completed works on-site
• Closure of technically complex SWO and SWO on priority sites
• Communication & execution of technical bulletins
• Verification & investigation of component failure reports
• In-field warranty claim activities
• Assistance with new product introduction trials

Job Specifications/Minimum & Preferred Requirements

Educated to degree level

Competencies & Skills

• Attention to detail
• Culture and change champion
• Analytical thinking
• Results orientated
• Planning and organizing
• Complex problem solving
• Manages time
• Prioritization
• Good communicator

Key Job Responsibilities

• Staff Leadership and Management
• Ability to work in a team
• Responsible for self-learning and development
• Ensure cohesive working with their functional area
• Accountable for meeting and prioritizing own targets/deadlines
• Provide information to the Manager on work accomplishments, individual/team challenges
• Lead team meetings and contribute to specialist/technical areas when required

Governance

• Works to achieve operational targets with a significant impact on departmental results.
• Set up and manage ad-hoc meetings for day-to-day operational requirements as and when required
• Resolve escalations as per defined escalation/resolution procedures
• Design and implement operational changes and provide associated user impact assessment
• Improve productivity and quality through leading practice initiatives

Reporting

• Provide inputs to the Manager (as required) relating to progress made within the department and in accordance with the measurement metrics set by the organization

Operational Delivery

• Establish, implement, and maintain quality awareness throughout our HT Network & maintenance partners
• Perform quality audits and lead management across the MP team audit that will effectively show opportunities for improvement and accountabilities
• Ensure that preventive maintenance programs and schedules are maintained by our maintenance partners as required by the manufacturer’s recommendations of all equipment across HT network
• Ensure that all new equipment installation across the HT network meets acceptable quality installation practices
• Work with all maintenance partners on process training matrices. All training needs to be updated on the process matrix, to ensure that methods that create quality preventive maintenance and equipment installations, are implemented across HT network and tracked for improvement
• Ensure that scheduled maintenance activities are carried out by trained/qualified personnel
• Support training by administering practical-based PM SOP training when required, in order to maintain maintenance capabilities
• Carry out audits to ensure SOP instructions are being followed, and approved equipment and tools are being used, in order to maintain service quality levels

Key Performance Indicators

• Optimising business processes and projects
• Introduction of new initiatives
• Enhancing stakeholder engagement
• Demonstrating HT values

SHEQ

Will be responsible for ensuring health and safety, and environmental best practices in the workplace and on-sites. Quality control inspections, ensure high standards are kept where possible. Some of your SHEQ duties

may involve the following:

• Ensuring health and safety, environmental and quality standards are met
• Identifying potential hazards
• Site inspections
• Suggesting improvements to working processes
• Checking equipment is safe
• Advising staff and partners on best working practices

Role Dependencies

• HT Policies and Procedures
• Stakeholders Landscape