Sun King
The team you would join;
The Program Associate will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to support any technical issues both on the hardware and software side of the field activities. They will also ensure a proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~20% of the time)
What you will be expected to do:
- Domain knowledge – Project Management
- Develop & assess the project plans
- Monitor and Evaluate project plans
- Plan and coordinate project implementations
- Analyse project data
- Proficient in the use of Project Management tools, such as;
- Trello, Notio, ProofHub (or any other)
- Schedule and organize meetings and maintain agenda
- Ensure technology is used correctly for all operations
- Handling System administrative activities
- Creation/editing of users, pricing groups, SMS setups, archiving of inactive Agents, resolving system related user issues as required
- System related technical issues
- Escalation and follow ups on resolution of Agents system related issues
- Suggests software improvements or process changes
- Raises tickets to system support team and follows up on resolution
- Product Replacements
- Refurbishment of EB DTV faulty components
- Screening and troubleshooting of faulty components
- Reports and keeps track of every single repair or refurbishment done
- Ensures periodic communication is executed with repairs stakeholders across the globe
- Logistics – Work in collaboration with Marketing & Operations in;
- Procurement of Agents tools and materials
- Shipment of Agents material and coordination with ABMs
- Reception and shipment of replacement components to ABMs/China for analysis
- Shop/Branch coordination on repairs and replacements
- Training – Work in collaboration with Training & Knowledge team
- When requested participates to Staff/Agents trainings providing technical assistance or help to field staff
- Transfer Easy Buy operational knowledge to employees requiring extra support
- Field visits
- Ensures field visits are done on a monthly basis at least
- Gets feedback from Agents/ABMs/RBMs on issues and challenges faced in the field
- Reports feedback and ensures follow ups are acted upon
- New products testing both in the office and the field. He / She will be tasked in ensuring all tests for the new products release both hardware and software functionalities.
- Building strong commercial relationships with external vendors e.g. software companies, paytv organisations e.t.c
- Conducting field pilots for the new products / services in the field after testing.
- Conducting Surveys of the tested products. They should be able to collect comprehensive feedback from all the stakeholders concerned during the test period and generate a detailed report on the same.
- Sales Agreement Booklet management – Collection & Digitalization ( e.g. issuance and collection of the booklets signed by customers). They should work hand in hand with Shop managers across the country in collecting signed contract books / agreements and do reverse logistics from the agents back to a central warehouse for archiving.
- Inter-departmental support to ensure business objectives and goals are achieved
You might be a strong candidate if you have;
- Bachelor’s Degree or its equivalent
- 2-3 years of relevant work experience in a similar role is preferred, experience in Program or Project Management from a similar industry, FMCG, financial institution etc.
- Project Management Professional, Associate in Project Management, Program Management Professional (PgMP) Certification or its equivalent will be an added advantage
- Excellent interpersonal skills and ability to work with stakeholders with different working styles, priorities and communication styles
- Demonstrated excellent time management skills in terms of workload balancing and response time to queries of colleagues.
- Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
- Problem solving ability and fix what’s broken mindset
- Excellent attention to details, you understand that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
- Excellent issue-tracking and resolution skills over long periods of time
- Able to handle multiple tasks at the same time without errors and mistakes.
What we offer:
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world
- A genuinely multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy
About Sun King
Greenlight Planet designs, distributes, and finances the purchase of solar powered home energy solutions for the world’s 1.3 billion under-electrified consumers. We are market leaders in the distributed off-grid solar industry, and our Sun King™ products have enabled 76 million people around the world to access clean, reliable, solar powered light and energy at home.
Sun King products range from portable solar lamps, to more robust multi-light solar home systems, to solar powered televisions and fans and energy efficient inverter bulbs. Our products drastically improve quality of life for those that lack reliable electricity access: they help extend the number of productive, income generating hours in a day; they enable children to study after dark; they allow families and communities to gather safely to socialize after sunset; and when replacing field based sources of light like kerosene lamps, they reduce exposure to indoor air pollution.
We reach our customers through two distinct business models: a vast network of more than 300 distribution partners across 40 countries, and through our EasyBuy™ Direct sales channel, where we sell directly to consumers in India, Kenya, Myanmar, Nigeria, Tanzania, Uganda, and Zambia through a network of more than 15,000 commission sales agents. Our customers have the option to purchase these products up front or to pay for them through an installment payment plan over a period of 4-18 months through our Sun King EasyBuy™ line, our technology enabled ‘pay-as-you-go’ (PAYG) systems.
Greenlight employs close to 2000 people in 11 countries across sub-Saharan Africa and Asia. We are passionate about serving off-grid customers, and we are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
Greenlight is committed to gender equality in the workplace. Women represent 47% of Greenlight’s workforce.