Title: Program Coordinator Reports to: Program Officer
Status: Contractor Location: Lilongwe, Malawi (Home Office)
The Max Foundation is a non-profit global health organization that believes in a world where all people are able to access high impact medicines, where geography is not destiny, and where everyone can strive for health with dignity and with hope. We exist to accelerate health equity. We do this by delivering medication, technology, and services to patients facing cancer and other critical illnesses, focusing our energy on those who no one else is helping. We carry out our work with team members based in Seattle at our headquarters and in many targeted low- and middle-income countries. The Max Foundation has a full range of programs and services, all focused on serving marginalized people living with cancer and other critical illnesses around the world. Learn more about The Max Foundation: https://www.themaxfoundation.org/.
The Program Coordinator (PC) will coordinate the day-to-day operations of local program and logistics requirements. They will work directly with cancer patients and healthcare professionals including physicians, nurses, and pharmacists on a daily basis, to ensure that patients have access to medication, care, and support. The PC will support partners by facilitating the importation and distribution of product in country. The PC will also act in a supportive role towards the patient organization in country by providing mentorship and assisting with advocacy activities.
Facilitate the day-to-day operations and administration of the support programs, based on program guidelines
Provide guidance to patients throughout the application process, including with the completion of required documents
Report all patient adverse events within 24 hours in accordance with program guidelines, including all source documents
Accurately update and maintain database records in a timely basis
Support senior team in preparing reports and tracking progress
Maintain professional communications (including face to face) with patients, healthcare professionals, and key stakeholders to ensure smooth implementation of the support programs
Support the clinic to facilitate importation and clearing of donated product.
Provide emotional support, resource referrals, and basic disease information to patients
Handle requests tactfully by getting feedback, identifying problems, and applying solutions
Diploma required, Bachelor’s degree preferred in Social Work, Public Health, Nursing or a related field
Minimum one year of working experience in a healthcare related field; experience in management of medicines or supply chain a plus
Comfortable and proficient using computer and phone as primary tools for the job and able to work well independently
Communicate clearly with patients, healthcare professionals and involved stakeholders at all levels
Fluency in English required, other language skills a plus
Well-versed with Microsoft Office including Word, Excel and Power Point
Strong organizational skills; detail-oriented in documentation and reporting
Responsible for independent and timely execution of duties
Possess own transportation
Willing to work on weekends to support patients, as needed
Skills and Attributes:
Passionate about our mission and working with cancer patients and the healthcare community
Strong attention to detail and a high standard for quality work products
Passion for superior customer service and flexibility to ensure customer satisfaction
Comfort working in a fast-paced and high-workload environment
Ability to respond to emails in a timely manner
Mission-driven, enthusiastic, dependable, positive, self-starting
We offer compensation commensurate with experience. No relocation provided.