FINCA
Department: Operations
Location: Blantyre- Head Office
Validity period: 16/12/2024 – 31/12/2024
About the Role
Purpose:
The Operations Manager will oversee the effective management of branch banking operations, ensuring operational risk control, exceptional client experience, and cost efficiency. The role includes supervising the Anti-Money Laundering/Counter Financing of Terrorism (AML/CFT) program, managing the centralized processing unit, and leading a team through proactive performance management and coaching.
Key Result Areas:
- Oversee Branch Banking Operations
- Ensure branch operations comply with regulatory and organizational standards.
- Mitigate operational risks by implementing and monitoring risk control measures.
- Enhance client experience by streamlining branch processes and addressing client feedback.
- Monitor and control operational costs to maintain profitability.
- Periodic review and updating of relevant policies and procedures in line with business process improvements and regulatory requirements.
- Supervise Implementation of the AML/CFT Program across the Branch Network
- Supervise the implementation of the Know Your Customer (KYC) program.
- Conduct periodic reviews for High Risk, Medium Risk, and Low Risk customers to ensure compliance with AML/CFT regulations.
- Update policies and procedures based on regulatory changes and internal reviews.
- Supervise Centralized Processing Unit
- Review and authorize exceptional transactions to ensure accuracy and compliance.
- Manage capacity to handle transaction volumes efficiently.
- Implement quality control measures to maintain high standards in transaction processing.
- Manage People
- Provide leadership and coaching direct and indirect reports.
- Conduct regular performance reviews and implement performance improvement plans as necessary.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
About the Candidate
Minimum Education and Experience
- Bachelor’s degree in a relevant field of study from a reputable university or college.
- Working experience in operations of a financial institution (banking or microfinance) 5 years, with 2 years as a supervisor.
Knowledge and Skills
- Experience and knowledge in banking operations.
- Knowledge of regulatory requirements
- Excellent communication skills including presentations and report writing.
- Demonstrated ability to deal with multiple tasks in a high-pressure environment.
- Intermediate skills in personal computer operation, word processing and spreadsheet program, Knowledge of Power Point is an advantage.
Competencies
- Achievement Orientation – Set and meet aggressive commitments for self and others. Overcoming obstacles and accepting responsibility. Passion for excellence.
- Drive Innovation/Change – Generate new ideas and improve existing systems through new ways that challenge the status quo. A results-oriented person who will have the drive needed to start up a completely new unit that has the potential to change the face of microfinance in Malawi.
- Strategic Perspective – Ability to define longer-term goals that need to be achieved. Establish priorities, challenging goals and measurements consistent with these goals and organizational vision.
- Critical Judgment and Decision-Making – Define issues and focus on achieving workable solutions to obstacles. Make sensible decisions based on analysis and experience.
- Inspire Commitment – Champion and live out the FINCA Network mission, corporate values and Actions and behaviors are consistent with words.
- Excellent Communicator – Communicates well, both verbally and in writing. Effectively conveys and shares information with others.
- Self-Development – Learns Continuously. Pursues positive change in self and organization. Builds own personal development plan to acquire/advance skills.
Method Of Application
To Apply: Reply by email sending your cover letters with resumes to: [email protected]
To apply for this job email your details to vacancy@fincamalawi.org