Bluestar Hospitality Consultants
VACANCY
Operations Manager
Location Salima
Very competitive Salary
We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.
To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.
Operations Manager Responsibilities:
• Overseeing personnel, including receptionists, kitchen staff, and office employees.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds, and expenses.
• Welcoming and registering guests once they arrive.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
Operations Manager Requirements:
• Diploma in hospitality, business administration, or a relevant field.
• A minimum of 3 years experience in hotel management or a similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
Method Of Application
Book for an interview through the following number +265994322319 by sending your CVs, Certificates and reference letters.
Interview date 11th January, 2023. Time 10am. Interview Location Lilongwe, Dressing code Decent.