Malawi Catering Services Limited
OVERVIEW
Malawi Catering Services Limited wishes to invite applications from suitably qualified individuals of Malawian origin to fill the following vacant positions tenable at its Mpale Cultural Village in Mangochi and Head Office at Kamuzu International Airport (KIA) in Lilongwe
Operations Executive – Mpale Cultural Village (1 position)
Duties
- Reporting to the General Manager, with a dotted reporting line to the Operations Manager, your duties will include, but not limited to: –
- Running Mpale Cultural Village in such a manner as to meet the various performance targets, the most important of which is profitability of the business;
- Ensuring that Mpale Cultural Village is heavily and widely marketed for different offered products within and outside the country.
- Setting employees objectives and performance targets and monitoring the employees’ performance via regular evaluation meetings designed to point out strong as well as weak and putting in place mechanisms for continual improvement in performance;
- Instilling and maintaining among all employees a keen sense of and commitment to good and sound customer-centric behavior;
- Maintaining a close watch on the soundness of operations in order to ensure conformity to laid down internally and externally imposed standards (operational and/or legal/statutory) and sustainability of the business;
- Resolving emerging people and/or operational issues which may have a detrimental effect on the ability of the establishment to deliver on its objectives by cost-effective, legally-acceptable, fair, practical and sustainable means;
- Collaborating and keeping in close contact with relevant departments at corporate office in keeping track of and having and maintaining control over inputs into the operations;
- Providing general training and counsel to employees on the job;
- Instilling a high level of discipline and dedication to duty amongst employees;
- Maintaining high level of safety, health, hygiene and environmental consciousness in and around the premises;
- Coordinate front-office activities of the lodge and resolve problems
- Inspect guest rooms, public areas and grounds for cleanliness and appearance at all times
- Managing and monitoring of room sales, conference facilities, restaurant and bar.
Requirements and Skills
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Sales oriented (Rooms, conference facilities, Restaurant and Bar)
- Outstanding organizational skills
- Experience in budgeting and forecasting
- Excellent leadership skills, social skills
- Understanding of finances, supply chain management, workflow, and staffing
Qualifications and Experience
- Diploma in Hotel and Tourism Management or its equivalent
- Diploma in sales and Marketing will be an added advantage
- Work experience with a minimum of 2 – 3 years working in a hotel set-up
Knowledge, Skills and Abilities
- Good communication skills
- Ability to act promptly on Hospitality issues
- Ability to pay attention to detail.
- Excellent analytical skills.
- Interpersonal skills
Method Of Application
Interested persons who meet the above required qualifications and/or experience should submit their applications preferably by 6th January, 2023 together with their detailed
Curriculum Vitae (CV) which should include two traceable referees. Please send your
application letter by clearly indicating on the envelop the position you are applying for which
can be hand delivered at its Head Office at KIA in Lumbadzi or sent to: –
The General Manager
Malawi Catering Services Limited
P.O. Box 30236
LILONGWE 3