Non-Fuels Revenue Manager at TotalEnergies Malawi

Location: Blantyre

TotalEnergies Malawi

Applications are invited from suitably qualified candidates to fill the position of Non-Fuels Revenue Manager in the Network Commercial Department. The position is tenable at Head Office. The successful candidate will report to the Network Commercial Manager and will play a key role in the following:

Analyses the environment and the market in order to identify opportunities and strengths

Defines the network Shop Food Service (SFS policy by activity (Shop, Food, Services, Wash,)

Ensure all shops and Quick Service Restaurants (QSR) comply to HACCP standards and ensure food audits are conducted

Formulate shop segmentation throughout the network and develop standards for each segment

Motivate SFS team to ensure their contribution to sales target is reached.

Ensure implementation of the Commercial-SFS strategy in the network

Validates shop layouts and gets the zone SFS expert validation (new shops, new QSR implementation, KDBR)

Ensures that the TotalEnergies IT solutions (SIS) are implemented

Ensure merchandising standards for shops are consistent and compliance

Coordinate with Operations manager to ensure that SFS projects are properly executed.

Enforce annual NFR Agreement renewal with dealers.

Ensure effective implementation of SFS tools procedure and standards.

Enforce training for shop dealers and staff in shop standards

Responsible for the revision and determination of shop rentals and collection of the fees.

Define and ensure compliance of the marketing policy for the lube display in shops

Continuously develop strategies to increase SFS revenues

Develop, elaborate, execute and control the annual promotion and marketing planning

Develop new SFS concepts (e.g. car wash, QSR, ATM’s)

Sourcing new QRS Partners and creating new opportunities in this segment

Negotiate strategic partnerships with key shop suppliers and negotiate and optimize suppliers’ royalties

Selects potential partnerships in order to associate with strong brands

Organize business reviews with the Retail Manager

Develop an SFS culture in all operating teams (Territory Managers, station staff)

Control training and career progression in SFS

Responsible for the preparation and control of the SFS budget – revenue, expenses and investments

Ensure monitoring of competitor activities

Defines a target margin level and follows its evolution

Analyses each category performance

Review of daily reconciliations which include bank, sales and direct crediting reconciliations.

Daily monitoring of customer service related accounts

Ensure Credit policy and Procedures are strictly adhered to by all customer service staff

Ensuring timely customization and crediting of cards and invoicing of card transactions

Ensure timely and correct invoicing to customers at all front office desks.

Ensure customer complaints are resolved timely and that formal complaints are recorded.

Following up on consignment sites fuel invoicing through daily monitoring of internal accounts.

Interface with finance on clearance of bank in transit open items relating to receipting.

Ensure timely matching and allocation of customer accounts to maintain satisfactory Priority Accounting Control

Follow up on SAP controls over sales transactions and optimal utilization of Sales and Distribution (SD) SAP Module

Bachelor’s degree and at least 5 years’ experience in sales and marketing as a minimum

Good knowledge of the Network (Territory Manager position / Merchandiser) or experience in supermarket chain.

Analytic abilities and ability to see the overall picture. A concern for economic performance.

Negotiation skills, market awareness, communication skills, analytical skills

Creative and proactive character

Must be able to work in a team and obtain results from and through others

Interested applicants should forward their applications and resumes not later than Tuesday, 17th January, 2023 to: recruitment.mw@totalenergies.mw under the title Non Fuels Revenue Manager.