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ISP Operations Manager at Converged Technology Networks

Converged Technology Networks

Job Descriptions:

Assist Chief Operation Officer to manage company’s operations, sales and market communication, business and project planning, technical planning, billing etc.

Effectively communicate and collaborate with internal stakeholders and departments to create smooth and efficient workflows; maintaining follow-through and timely action to ensure they meet deadlines, set forth by the CEO/COO, in an efficient and timely manner.

Provide general administrative support.

Manage relationships with various business to meet business goals.

Coordinate large research and feasibility projects.

Create targeted business development and marketing strategies.

Handled Importation Process, Government Relation and Corporate Affairs.

Provide and prepared presentation, reports and letters to government/management.

Initiate and lead in the sales process and explain sales presentations to a range of prospective clients.

Preparing commercials and sales contracts for orders.

Present sales, revenue and expenses reports and realistic forecasts to the management team.

Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Assist internal departments when issue arise by customers.

Deliver regular team communications and organizing monthly meetings.

Develop documentations, work flows, process flow to smooth operations if required.

Motivate junior staffs to exceptional performance, assisting in the recruitment, training and development of staff.

Provide special project leadership and support as needed.

Delegate work and give tasks to individuals to do.

Perform any relevant duties as assigned and Multi-tasking required.


Bachelor degree is required. IT, Business IT, Network, Telecommunications or MBA would be plus.
Knowledge of Telecom/ISP business, related technologies, business planning.
3-5 Years experience
Experience in Telecommunications Industry would be prefer.
Motivated professional, organized, ability to write well, and have an effective time management.
Strong Leadership and Initiative Skill.
Proficient in MS office applications (Word, Excel, Power Point and Outlook).
Excellent market communication, presentation and negotiation skills.
Work individually as well as a team to complete projects by understanding the key requirements.
Read/write and communicate effectively English & Chichewa and able to translate properly.

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