ICT Support Officers (x5) at Electricity Generation Company (MW) Ltd

Applications are invited from suitably qualified persons of Malawian origin to fill vacant positions in the company.

THE ORGANIZATION

Electricity Generation Company (Malawi) Limited. EGENCO is a limited liability company incorporated under the Companies Act (Cap.46:03) of the Laws of Malawi on 7th September 2016.

The company is wholly owned by the Government of Malawi and was established with the mandate of generating electricity in Malawi. It started its operations on 1 January 2017.

To fulfil its mandate effectively and efficiently, the company now invites suitably qualified and experienced dynamic individuals to fill the following challenging and exciting position in the Company

ICT SUPPORT OFFICERS – (GRADE EG8) – (5 POSITIONS)

Tenable in various locations other than the head office within the Company’s ICT Department. The locations are as follows: Kapichira (x1), Nkula and Tedzani (x1), Lilongwe and Salima (x1), Wowe and Luwinga (x1), Likoma and Chizumulu (x1). This post reports to the Senior ICT Network Administrator.

PURPOSE OF THE POSITION

The ICT Support Officer is responsible for providing comprehensive support for the network, ERP, and non-ERP systems in various company locations. The role involves ensuring seamless network administration, end-user support, troubleshooting technical issues, and collaborating with other administrators to maintain the overall IT infrastructure.

BRIEF DESCRIPTION OF DUTIES AND RESPONSIBILITIES

1. Administering and maintaining network infrastructure, including LAN and WAN, to ensure reliable connectivity and performance at assigned locations.
2. Providing end-user support for hardware, software, and network-related issues, ensuring iii. timely resolution to minimize downtime.
3. Troubleshooting and resolving technical challenges related to network, ERP, and non-ERP systems.
4. Assisting in the implementation and maintenance of ERP and non-ERP systems, ensuring they are optimized to support business processes.
5. Collaborating with ERP, non-ERP, security, and network administrators to address technical issues and implement solutions.
6. Supporting the deployment and configuration of hardware and software at various company locations.
7. Ensuring compliance with IT policies, procedures, and security standards.
8. Conducting regular system and network audits to ensure optimal performance and security.
9. Providing training and support to end-users on the effective use of IT systems and applications.
10. Staying up to date with the latest IT trends, technologies, and best practices to recommend improvements.

REQUIRED COMPETENCIES

1. Proficiency in network administration, including LAN and WAN technologies.
2. Strong understanding of end-user support, troubleshooting, and technical issue resolution.
3. Knowledge of ERP and non-ERP systems administration and support.
4. Experience with hardware and software deployment and configuration.
5. Excellent problem-solving and analytical skills.
6. Effective communication and collaboration skills to work with stakeholders and technical teams.
7. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

QUALIFICATIONS AND EXPERIENCE

1. Advanced Diploma in Information Technology, Computer Science, or related field.
2. Aged between 25-35.
3. At least a minimum of 2 years of experience in IT support, network administration, and end-user support.
4. Proven track record of successfully supporting IT infrastructure in a multi-location environment.
5. Experience with ERP and non-ERP system support and maintenance.
6. Understanding of IT policies, procedures, and security standards.
7. Relevant certifications in network administration, IT support, or equivalent.
8. Experience with troubleshooting and supporting ERP and non-ERP systems.
9. Familiarity with ITIL practices and support methodologies.

Method Of Application

Interested persons should submit applications attaching a comprehensive CV, relevant certificates, and names of three traceable referees and these should reach the undermentioned not later than Monday, 9th December 2024.

Acting Director of Human Resources Management
Electricity Generation Company (MW) Ltd
Chayamba Building – Floor No. 4
P O Box 1567
BLANTYRE

***WE ARE AN EQUAL OPPORTUNITY EMPLOYER***