ICT Intern at Self Help Africa

Job Title: ICT Intern
Company: Self Help Africa
Location: Lilongwe Malawi

About Self Help Africa:

Self Help Africa Malawi is an international non-governmental organisation working to create opportunities for lasting improvement in peoples’ lives. We work in partnership with others to support a range of livelihoods and food security, WASH and health, sustainable energy and gender equality programmes reaching over 1,000,000 people a year across Malawi. Globally, we work in nine countries across Africa, Asia and South America, however our Malawi programme is by far and away our largest and most established country programme. SHA currently operates in 17 districts in Malawi, supporting 24 on-going projects. This is an exciting time to join us as we seek to tackle the global challenges in progressive and innovative ways.

Job Purpose:

Ensuring that organisation’s information is managed and controlled with maximum efficiency, transparency and minimum costs. This role is a key supporting role within Self Help Africa’s ICT team.

Duties and responsibilities:

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff through a series of actions, either fact to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Supporting the roll out of new applications.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding either in agreed time limits to cases submitted.
• Testing and evaluating new technology.
• Other Ad hoc duties as required by the ICT Administrator

Minimum Requirements:

• A bachelor’s degree in computer science.
• Excellent written and verbal English.
• Excellent communication skills, both oral and written, including highly developed interpersonal skills.
• Strong planning and organizational skills.
• Strong computer skills including Word, Excel and Office.

Required Skills:

• Experience or exposure of marketing, fundraising or CRM databases such as Salesforce.
• Experience of the not-for-profit sector
• Understanding of or interest in development issues and a commitment to Gorta-Self Help Africa’s work with people in Sub-Saharan Africa.
• Analytical skills with the ability to problem solve

Method Of Application

Qualified and interested candidates who meet the stated requirements must submit a completed Application Form. The completed application form should be uploaded, together with the Cover letter, curriculum Vitae, and Copies of certificates saved in your name, to this link. The Job Description is available here.

Closing date for the receipt of completed application forms is 12:00 Midnight of 27^th August, 2024 Only short-listed candidates will be contacted.

All candidates offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.  Specific roles may require Police/DBS/ vetting. Self Help Africa takes the safety and well-being of all those we work with, and our staff, very seriously. We have a zero-tolerance policy on abuse. Our recruitment is safe, meaning that we recruit staff with the highest values and standards of ethical behaviour. Self Help Africa has a Safeguarding Children and Vulnerable Adults Policy, which reflects our commitment to protecting the people with whom we work. All candidates will be expected to comply with this policy and its procedures.

For more information about the organisation, please visit our website at www.selfhelpafrica.net.

SHA is an equal opportunity employer.