Hotel Receptionist at Hotel Victoria

Job Title: HOTEL RECEPTIONIST
Location: Hotel Victoria Blantyre
Job Type: full time
Duration: on a rolling basis

Job Summary:

We are seeking a friendly and professional Hotel Receptionist to join our Team. The ideal candidate must have a diploma in front office management or an equivalent qualification along with previous experience in a Hotel setting. As the first point of contact for our guests, you will responsible for providing exceptional customer service, managing reservations, guest enquiries and ensuring a smooth check in and check out process.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a positive first impression.

• Manage front desk operations, including check in and check outs.
• Handle reservations, cancellations, modifications efficiently.

• Answer phone calls and respond to guest enquiries in a courteous and helpful manner.
• Process payments and maintain accurate records of transactions
• Assist guests with luggage and any special requests they may have
• Coordinate with housekeeping and maintenance to ensure all guests needs are met
• Maintain a clean and organized front desk area.
• Familiarity with the Opera Hotel Management system and Microsoft office suite for daily operations and reporting.

Qualifications:

• Diploma in front Office Management or its equivalent
• Previous hotel experience is preferred
• Fluent in English, additional languages are a plus
• Proficient in Opera Hotel Management software and Microsoft office suite
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to handle multiple tasks
• Ability to work flexible hours, including weekends and holidays.

Method Of Application

If you believe that you meet these requirements, please send your Curriculum Vitae and accompanying certificates to the following email: [email protected].

CLOSING DATE FOR RECEIVING APPLICATIONS IS 31ST DECEMBER, 2024.