Precision Recruitment International
We are recruiting!
Our client in Malawi is looking for a General Manager to join their team for a job vacancy within the Hospitality / Lodge industry.
To apply or for more information follow the link below.
Qualifications & Requirements:
The applicant must have worked in the tourist industry for a minimum of 5 years and have successfully run a lodge in the last 2 years. A Diploma or Degree in hospitality is desirable. Applicants should be between 28 and 50 years of age.
Job description
As part of the general management of the lodge, the applicants will perform the following key functions to run the lodge successfully:
1) Guest Services:
- Guest welcomes and hosting
- Handle requests and complaints promptly and professionally
- Coordinate water sports, guided nature walks and all activities
2) Operations:
- Maintenance of buildings and boats
- Housekeeping
- Food & beverage management
- Restaurant services
- Stock control for all departments: monitor inventory levels, order supplies, and manage budgets to ensure cost-effectiveness.
- Implement cost-saving measures without compromising service quality
- Implement and maintain health and safety standards to ensure the well-being of guests and staff
- Procurement: manage all orders for lodge supplies including:
- Kitchen & Restaurant (food & kitchenware)
- Bar (beverages, wine, glassware and bar equipment)
- Maintenance supplies
- Boat equipment and spare parts
- Curio shop
- Furniture and décor
- General replacements
- Spa supplies
- Staff uniforms
3) Administration:
- Bookings
- Invoicing and payments
- Reporting and analyzing
- Asset list management
- Sales & Marketing
4) Staff Management & HR
- Recruitment and contracts
- Manage staff schedules: days off, sick-leave and annual leave
- Ensure compliance with company policies and procedures
- Review and edit company policies and code of conduct
- Foster a positive work environment and provide leadership and support to staff members
- Staff development and training
Skillset:
In addition to the general management of the lodge the GM must have strong interpersonal skills that enable them to engage with Travel Agents, Tour Operators and Guests. The GM must also be a good communicator and be able to manage a demanding booking system. IT skills are important to enable the GM to manage Spreadsheets, booking software and other IT based management systems.