General Manager at Kumudzi

JOB BRIEF

Kumudzi is looking for an experienced General Manager to oversee the daily operations of our leisure centre as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

It is important for the General Manager to be involved in all aspects of the Business’ operations. You will be strategically addressing customer needs and providing strategic direction in line with emerging issues in the industry. You will be a key person of reference for employees, clients and vendors.

The General Manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a conducive environment of  cooperation.

RESPONSIBILITIES

• Supervise work at all levels (receptionists, kitchen staff, waiters, office employees etc.) and set clear objectives, co-develop scope of work, plan activities and allocate responsibilities to achieve the most efficient operating model
• Create strategies and policies for company growth
• Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits
• Highlight short/medium/long-term issues to company directors and help formulate solutions
• Conduct regular operations team meetings with all the HOD daily/weekly to discuss routine operational matters, sales targets, etc. Minutes of the meeting to be sent to the GM
• Identifying staff learning needs and assisting with development
• Ensure the premises are in operative condition to receive & serve the guests
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Ensure consistent implementation and review of SOPs throughout all Departments
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies
• Any other duties assigned

PREREQUISITIES

Excellent revenue management skills with experience of budgets, P&L’s and forecasting. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

OTHER REQUIREMENTS

• Proven experience as a manager or relevant role in the hospitality industry
• Understanding of all hotel management best practices and relevant laws and guideline
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure

EDUCATION

A Degree in Hospitality Management, Business Administration or relevant field. A postgraduate degree will be an added advantage.

EXPERIENCE

Minimum 2 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager, Hotel Manager or similar positions.