Sunbird Tourism Plc
Opportunities have arisen for suitably qualified and experienced individuals to fill the following vacant positions tenable in various Sunbird Hotels, across the country.
FRONT OFFICE SUPERVISOR
Duties and Responsibilities
- Updating exchange rates on the front office exchange board.
- Checking house status by going through room occupancy, departure, arrival list number of rooms to be sold, out of order rooms and vacant rooms.
- Ensuring that contingency reports are printed.
- Making group arrival arrangements.
- Checking in liaison with Housekeeping, that rooms are ready for occupation in time
- Handling guest complaints.
- Soliciting feedback from guests for Management’s action.
- Supervising all capturing and posting of data in property management system.
- Ensuring accurate billing by Receptionists.
- Any other duties assigned from time to time.
Knowledge, Skills, Competences and Attributes desired:
- Diploma in Front Office Operations / Diploma in Hospitality Management from any institution recognized by NCHE.
- A full Malawi School Certificate of Education.
- Minimum of 3 years’ experience in Front Office operations and supervision.
- Excellent communication and interpersonal skills.
- Excellent organizational and leadership skills.
- Problem-solving skills and customer service savvy.
- Attention to detail character.
- Any other duties assigned from time to time.
Method Of Application
Application letters, complete with Curriculum Vitae and three traceable referees, should be sent to:
Head of Corporate Services
Sunbird Tourism Plc
P O Box 376
BLANTYRE.
E-mail: [email protected]
Closing date of receiving applications is June 12, 2024.