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Estates Manager at British High Commission

  • Full Time
  • Lilongwe
  • Salary: 00

British High Commission

View Vacancy – Estates Manager EO – (03/24 LIL)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Foreign, Commonwealth and Development Office (Operations and Corporate Services)


Main purpose of job: 

The Estates Manager is a very important role in the effective management of the British High Commission office and the residences it uses to accommodate UK based staff. It is important that the post holder provides strong leadership to the Estates Officer and the maintenance team, and equally strong support to the Head of Operations Delivery in the management of the Estate and in accounting for expenditure incurred in its running.

Roles and responsibilities / what will the jobholder be expected to achieve?: 

General responsibilities

Estates management

  • Ensure housing is provided on arrival, prepared to a good standard and fully equipped, and in line with the FCDO local housing policy; disseminate the policy to staff before they arrive and respond
  • Manage leases of HMG properties and renewing at appropriate times.
  • Proactive and reactive maintenance and building works (and associated contract management)
  • Support on Health and Safety issues (including building standards, work station assessments and fire wardens); ensure security company has up-to-date names of residents of properties and their contact numbers; ensure Residents have emergency numbers for security company and medical facilities, as well as key Corporate Service personnel; organise regular testing of water supplies to residences and the office
  • Reviewing state of furniture and housing packs and providing reconditions on replacement
  • Oversight of Service Request System (Service Portal) for the Estates team on the work requests
  • Prompting and reviewing instant feedback from customers of the estates/maintenance service
  • Provision of evidence for KPIs in the first week of the month
  • Act as a Post Housing Committee secretary
  • Act as H&S Compliance Officer and oversee H&S issues in the office.
  • Organise required H&S training and present Post wide H&S briefings.
  • Oversight of the Estates Technical Works Group.

Procurement and finance

  • Advice on supplier selection, service level agreements and management.
  • Approval of requisitions within approved limits
  • Use of GPC for procurement under £3,000 in value, and of the local debit card
  • Preparation of requisitions for goods and services under £10,000 in value


  • Assist Head of Operation Delivery/CSM in establishing/updating policies and procedures and their implementation to ensure cost effective management.
Resources managed (staff and expenditure): 

Line Management responsibility of 2 employees

  • Strong organizational and management skills
  • Experience in and time management to ensure services are delivered to UK quality standards
  • Excellent customer service, interpersonal and communication skills. Willingness to listen and respond to complaints, and resolve concerns from customers
  • Solution focused with a “can do” positive attitude
  • Good IT skills, including using word and excel and other software programmes
  • Strong staff management skills and able to effectively prioritise, with a proven ability to work under pressure with limited supervision
  • Skilled at working within a team-oriented, collaborative environment. Able to work effectively and supportively with colleagues, both individually and in teams
  • Keen attention to detail

  • Professionally recognised qualification in Estates field
  • Professionally recognised qualification in Construction, Engineering, Quantity Surveying will be an added advantage
  • Experience of working in similar role in other missions or international organisation
  • Staff management experience
  • Experience in Estates management is essential
  • Minimum 2 years’ management experience

Communicating and Influencing, Making Effective Decisions, Managing a Quality Service, Seeing the Big Picture

8 July 2024

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