Electricity Supply Corporation of Malawi (ESCOM)
The Electricity Supply Corporation of Malawi (ESCOM) Limited is a limited liability company established under the Companies Act of 1984.
Our Mission is to supply electricity to the nation for sustainable development.
Our strategic goals are as follows:
- To achieve network reliability.
- To achieve operational effectiveness and efficiency.
- To achieve financial viability.
- To accelerate electricity; and
- To achieve good corporate governance and compliance with legal and regulatory frameworks.
ESCOM is now inviting applications from suitably qualified candidates to fill the following vacant positions currently existing within the Corporation.
DIRECTOR OF DISTRIBUTION AND CUSTOMER SERVICE 1 Position
Grade: ES3
Location: Head Office – Blantyre
Supervised by : Chief Operations Officer (COO)
Purpose of the Job
The Director of Distribution and Customer Service shall be responsible to the Chief Operations Officer in the performance of his/her duties and responsibilities to effectively plan, organize direct, control and manage the Distribution Licensee, as a Strategic Business Unit (SBU), with complete responsibility over core activities, sales and support functions; ensuring production efficiency, quality service and cost-effective management of resources in the Distribution Licensee of the Corporation.
Key Duties and Responsibilities
The Director of Distribution and Customer Service shall be responsible, but not limited, for the following:
- Directing and guiding the Distribution Licensee in the preparation of inputs to the Corporation’s strategic and business plans and ensuring the submissions address the requirements of the Corporation’s mission and objectives;
- Representing the Distribution Licensee in the Corporation’s strategic and business planning processes;
- Ensuring that action plans for each department within the Distribution Licensee are derived from the Corporation’s business plans, and in liaison with other divisional heads, that the material, human, and financial resources are available in the short, medium and long-terms for smooth implementation of such plans;
- Ensuring timely preparation of the Division’s Revenue and Capital budgets to facilitate the translation into action of the requirements in the corporate strategic plans;
- Guiding and overseeing the overall Distribution Licensee’s function in line with the Corporation’s set goals;
- Continuously monitoring progress of each sub-division and Department and taking corrective action or introducing adjustments or alternatives to strategy implementation as dictated by available resources;
- Ensuring that the Operations and Maintenance of the Distribution system and network and associated ancillary equipment are properly managed, with emphasis on quality and reliability of supply:
- Formulating policies, technical or otherwise relating to the Distribution operation and maintenance functions;
- Carrying out any other duties as assigned by the Chief Operations Officer.
Attributes and competencies
The ideal candidate for the position must possess the following:
- Impeccable skills in Microsoft Office packages (Excel, Word, PowerPoint, etc.)
- Effective verbal and written communication abilities
- Ability to manage time effectively in a high-pressure setting
- Excellent interpersonal and networking skills
- Strong analytical skills
- Critical-thinking and assertiveness abilities
- Detail-oriented personality
- Ability to operate effectively both independently and as part of a team
Minimum Qualifications and Experience
The ideal candidate should have a minimum qualification of a
- Bachelor’s degree in electrical engineering and, a relevant master’s degree in engineering from a recognized University.
- The applicant must also be a registered member of the Malawi Engineering Institution (MEl) and must have ten (10) years’ work experience of which at least seven (7) years should be at Executive or Senior Management level.
- Applicants with experience in the power supply industry will have an added advantage.
APPOINTMENT AND REMUNERATION
The successful candidate shall be offered a negotiable performance-related contract for a period of three (3) years subject to renewal on satisfactory performance.
Method Of Application
Interested persons should submit applications, enclosing copies of certificates, and detailed Curriculum Vitae (CV) with names and contact details of three (3) traceable referees by 23rd May 2025 to:
Comptroller of Statutory Corporations
Department of Statutory Corporations
PO Box 30061
Capital City
LILONGWE 3
Only shortlisted applicants will be acknowledged and invited for interviews. Please note that ESCOM is an equal-opportunity employer.