Old Mutual
Job Description
To build, maintain and improve upon a system to manage existing customer data sourced internally across Old Mutual Corporate and externally. To ensure data compliance standards are met. The incumbent works with a cross-functional team of specialists to source and deliver data solutions for Old Mutual Corporate.
Key Result Areas
Continuous formation and structuring of customer data management system
- Identify and develop plans for the formation and structuring of a data management system to achieve ambition of understanding our customers better than anyone else
- Educate and inform Customer Team as to the nature of data availability and traceability through the data management system, and ensure access as appropriate to maintain data integrity and compliance
- Work closely with Customer Research and Development function in ensuring access to existing data, and that new research data is fed into the data management system
Sourcing and integrating customer data internally and externally
- Initiate and actively participate in discussions with stakeholders in order to inform identification of potential data needs and information traceability needs within and outside the business
- Proactively identify opportunities for informative customer data creation internal to the organisation and champion taking advantage of these opportunities with Business Owners across OMC and Capability Cluster
- Continuously identify all possible data sources (internal and external) that could contribute to a more detailed and informative picture of the customer
- Drive the acquisition of data from external sources and across different internal data sources
- Ensure data sourced internally and externally, and across multiple systems, is integrated and stored in the data management system to be accessible to meet changing business needs
Data governance
- Continuously monitor and seek to improve upon standards to ensure data is governed and managed at best practise standards
Collaboration with a cross-functional data management team
- Collaborate with specialists in diverse OM functions in order to optimise data management within the Customer team
- Set team project priorities based on business needs
- Manage a close working relationship between the Customer Data Management team and the Data team in Capability Cluster
Skills
Education
Bachelor of Science (BSc) (Required)
Closing Date
30 September 2022