VITALITE Malawi
About us
Quality Made Affordable
Job Description
We are looking for a highly motivated, hard-working and enthusiastic individual who is able to assist
our team in Lilongwe with Customer Service and Operations Responsibilities. This position is focused
on extending our hours of operation for Toll free call center availability. Hours may include nights and
weeks.
Key characteristics
- Enthusiastic attitude and passion for people.
- Experience in handling customer calls
- High computer skills set and ability to multi-task.
- Diploma.
- Professional and Proactive attitude.
- Comfortable in independent role.
- Highly organized.
- Proficiency in computer skills such as Microsoft & Excel.
Requirements
Responsibilities of the position
- Execute customer service policies and procedures including call- scripts, performance
monitoring and team schedulers. - Manage incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Manage large amounts of welcoming calls to new customers.
- Follow communication procedures, guidelines and policies.
- Contribute to team effort by accomplishing related results needed.
- Resolve customer complaints via phone, email or social media.
- Work with customer service coordinator to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the limits and follow
up to ensure solutions.
Additional Requirements:
We are seeking an exceptional Communication with a great attitude and willing ness to work with
customer. The ideal candidate will have a passion for working in faced – paced environment, strong
critical thinking skill and a keen attention to details.