Customer Relationship Officer at NICO Technologies Limited

NICO Technologies is a leading provider of Digital Solutions and Managed IT Services. We are committed to providing our customers with the best possible experience, and we are always looking for talented individuals to join our team. NICO Technologies is an equal opportunity employer and diversity is an integral part of our Business, History, Culture, and Identity. Inclusion is the way we treat and perceive all differences, and all forms of diversity are seen as real value for the Company. NICO Technologies Limited, a subsidiary of NICO Holdings Limited, offers information technology services to drive innovation and efficiency for their clients. NICO Technologies Ltd, an Equal Opportunity Employer, has the following vacancy:-

CUSTOMER RELATIONSHIP OFFICER

Reporting to the Business Development Manager, tenable at our Office in Blantyre, we are looking for a proactive and customer-focused Customer Relationship Officer to join our team. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to build strong client relationships.

KEY PERFORMANCE AREAS

• Manage and maintain relationships with existing clients to ensure their needs are met and they are satisfied with our services.
• Act as the primary point of contact for customer inquiries, complaints, and feedback.
• Develop and implement strategies to improve customer satisfaction and retention.
• Conduct regular follow-ups with clients to ensure ongoing satisfaction and address any issues.
• Collaborate with internal teams to ensure customer needs are understood and met.
• Prepare and present reports on customer feedback and satisfaction metrics.
• Identify opportunities for up-selling and cross-selling our products and services.
• Assist in the development and implementation of customer service policies and procedures.

REQUIRED SKILLS, COMPETENCIES, AND ABILITIES

a) Strong interpersonal skills.
b) A self-starter and self-motivated individual.
c) Results driven
d) Analytical logical thinker with good problem-solving skills.
e) Ability to work on a wide range of deliverables at the same time.
f) Ability to work independently and meet deadlines.
g) Ability to plan and organise in line with job requirements.
h) Customer-centric mindset and a passion for delivering exceptional service.
i) Strong Communication skills

QUALIFICATIONS AND EXPERIENCE

a) A first university degree in Commerce, Sales, Marketing, Business Administration, or any of the Social Sciences from reputable and recognized university.
b) A good understanding of Information Technology business.
c) Proficiency in CRM software and Microsoft Office Suite
d) At least six (2) years’ experiences in Business Development or customer service or Marketing.
e) Candidates with a Post Graduate Diploma from the Chartered Institute of Marketing (CIM) and any certificate in IT will have an added advantage.

Method Of Application

Those interested should send their applications together with comprehensive curriculum vitae and at least three traceable referees to:

The Chief Executive Officer,
NICO Technologies Limited,
P.O. Box 2730, Blantyre.

E-mail: [email protected]

Closing date for receiving applications is 3rd December 2024 Only short-listed candidates will be acknowledged.