Latest jobs in Malawi

Customer Experience Consultant at Old Mutual

  • Full Time
  • Mzuzu
  • Salary: 00

Old Mutual

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role entails providing excellent customer experience by attending to walk-in clients and ensuring adherence to standard operating procedures.

  • Providing excellent customer experience.
  • Attending to all walk-in customers.
  • Handling customer enquiries, queries, and complaints.
  • Logging and tracking customer complaints, enquiries, and queries to ensure adherence to standard operating procedures and service level agreements.
  • Proactively ensuring customers are provided with timely feedback in response to their complaints and queries.
  • Escalating all outstanding queries and complaints and making sure they are resolved within the stipulated timeframe.
  • Conducting monthly Net Promoter Score (NPS) surveys and providing feedback to business units on customer sentiments.
  • Conducting quarterly Net Effort Score (NES) surveys and providing feedback and recommendations to management.
  • Contributing to team effort by performing other related tasks.



Bachelors Degree (B)

Closing Date

22 May 2024

The Old Mutual Story!

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