Old Mutual
Lets Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role entails providing excellent customer experience by attending to walk-in clients and ensuring adherence to standard operating procedures.
- Providing excellent customer experience.
- Attending to all walk-in customers.
- Handling customer enquiries, queries, and complaints.
- Logging and tracking customer complaints, enquiries, and queries to ensure adherence to standard operating procedures and service level agreements.
- Proactively ensuring customers are provided with timely feedback in response to their complaints and queries.
- Escalating all outstanding queries and complaints and making sure they are resolved within the stipulated timeframe.
- Conducting monthly Net Promoter Score (NPS) surveys and providing feedback to business units on customer sentiments.
- Conducting quarterly Net Effort Score (NES) surveys and providing feedback and recommendations to management.
- Contributing to team effort by performing other related tasks.
Skills
Education
Bachelors Degree (B)
Closing Date
22 May 2024
The Old Mutual Story!