Customer Care Assistant (x4) at Central Region Water Board

Central Region Water Board is a statutory corporation legally mandated by the Waterworks Act No. 17 of 1995 to provide water and sanitation services in all towns and market centers in the central region except Lilongwe City.

Applications are invited from suitably qualified and experienced persons to fill the following vacant positions within Central Region Water Board.

Customer Care Assistant (CRWB 8) 4 positions

 

 

Purpose of the job
Provide customer services in a timely and properly manner in line with billing cycle and ensure accuracy in unaccounted for water (UFW).

Key Roles and responsibilities

1. 1. Takes charge of meter reading services in the scheme including the formulation and implementation of meter reading programs
   2. Supervises and allocates meter reading jobs to junior a staff in the section and monitors their performance
   3. Collects and compiles meter readings for submission to Scheme Cashier in batches.
   4. Sorts out and dispatches /distributes water bills to customers.
   5. Carries out disconnection exercises on overdue water accounts
   6. Conducts door to door sensitization campaigns on water usage and handles queries and complaints in the process
   7. Taking water supply audits to check flow and quality
   8. Performing any other duties relevant to the post.

Minimum academic and professional qualifications and experience
Malawi School Certificate of Education plus two years’ experience at meter reader and customer care Assistant.

If you feel you fully qualify for the position, as per above specifications, please submit your Curriculum Vitae containing details of three (3) traceable referees and a covering application letter in sealed envelope clearly marked the position you are applying for

Method of Application

The submissions of the vacancy applied for, should be made not later than 7th October, 2022 to the:

Chief Executive Officer
Central Region water Board
Private Bag 59
Lilongwe.