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Country Director, Surge Team at Concern Worldwide

  • Full Time
  • Malawi
  • Applications have closed
  • Salary: 00

Concern Worldwide

C3 2021

Reports to: Head of Emergency Operations overall and between deployments, and relevant Regional Director while on deployment in a CD capacity

Responsible for: All staff in a country programme when deployed in a CD position 

Job location: Members of Concern’s Surge Team will be deployed to various Concern country programmes for varying time periods, typically ranging from six weeks up to six months. When not deployed, team members will work from home. 

Pay bandGrade 7 €69,438 – €81,692


  • 2 year Full Time Fixed Term Contract
  • Unaccompanied position
  • 8 weeks annual leave increasing to 10 weeks after completion of first full year and R&R where applicable
  • Up to 3 weeks home-based work
  • All Surge Team members must be available to travel overseas within 24 hours of being requested to deploy             

Job Purpose: To be responsible for the development and effective management and oversight of Concern Worldwide country programmes in line with Concern’s organisational and country specific strategies, policies and procedures. This could be in a new country of operation where emergency assessments will be part of the role, or in an established country programme. To represent Concern to the government, donors, and other appropriate bodies – including clusters and the HCT, agencies and the media.

To fill appropriate staffing gaps in non-emergency programmes and existing chronic emergencies. This may require deployments in a specialist advisory as well as managerial capacity, both CD roles and in roles that could report to CD level – Programme Director, Systems Director, Area Coordinator, Programme Coordinator etc.

Key Responsibilities:

Emergency Response

  • Lead in undertaking emergency assessments.
  • Lead in the design, delivery and management and oversight of emergency response programmes.


  • Manage country programmes in line with organisational policies and procedures, and with external standards such as the Red Cross/Red Crescent Code of Conduct, Sphere, and the CHS standard.
  • Overall responsibility for strategic management of the programme, in particular preparing for and effectively responding to humanitarian situations. In some instances, leading a team to be deployed to a new emergency.
  • On-going development and management of the funding strategy for the country programme.
  • Maintaining an awareness of the current and potential future economic, political and social situation within the country and region. 

Security and Representation

  • Overall responsibility for security management: ensuring that the security situation is reviewed constantly, a Security Management Plan (SMP) is developed and updated as necessary, and that staff are aware of security procedures and comply with them.
  • Representation of Concern nationally, maintaining coordination and networking relationships with the government, donors and other actors in the country, especially the clusters and the HCT.

Staff Management, Administration, Finance, Logistics

  • Staff management and development, including in areas such as project design, proposal and report writing, monitoring and evaluation and other key areas. Provide general management support to direct reports.
  • Ensuring that support systems (IT, Finance, HR/Administration, Logistics and Transport) are in place and functioning in accordance with good practice and organisational policy and procedures.
  • Overseeing the finance function within the country programme with overall responsibility for budgeting, reporting and monitoring of all income and expenditure.
  • Overseeing the HR function within the country programme and ensuring that policies and procedures reflect global policies.
  • Ensuring all internal and external reports are sent to Regional Desk at HQ in a timely fashion and adhering to high standards of quality.


  • Maintaining good, regular and open communication with the Regional Director and Desk Officer for the region.
  • Contributing to organisational learning through liaison with other organisations and Concern fields and sharing lessons to be learned.
  • Engaging with the media as required.
  • Performing any other related duties as assigned by the Regional Director. 

Skills and Experience Required:


  • Third level degree in a relevant discipline.
  • 5 years’ experience working in a senior manager position within an international NGO.
  • Proven experience of managing diverse and multi-sectoral programmes such as WASH, shelter, food aid, camp management, NFI distributions, cash transfers and early recovery, etc.
  • Emergency assessment and response experience.
  • Experience of security management in insecure contexts.
  • Experience in management of financial resources and overseeing human resources, administration and logistics functions.
  • Experience in building relations with donors and securing external donor funding.
  • Excellent communication and presentation skills, including fluency in written and spoken English and a working command of French
  • Willingness to travel frequently to rural field locations

Concern Worldwide’s Core Competencies

This is a key leadership position; potential candidates are expected to demonstrate significant ability in the following areas:

  • Leadership;
  • Communicating and working with others;
  • Delivering results;
  • Planning and decision-making;
  • Managing yourself;
  • Creativity and innovation;
  • Influence, advocacy and networking;
  • Change management. 

Method Of Application

CVs should be submitted through our website at by closing date:

Due to the urgency of this position, applications will be short listed on a regular basis and we may offer posts before the closing date.

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation.  Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

Your Personal Data

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year.  Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.

For additional information please consult our web site or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit

Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.