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Consular Assistant at United States Embassy

  • Full Time
  • Lilongwe
  • Salary: 00

United States Embassy

About

Announcement Number: LILONGWE-2024-008
Hiring Agency: Embassy Lilongwe
Position Title: CONSULAR ASSISTANT (All Interested Applicants/ All Sources)
Open Period: 03/27/2024 – 04/17/2024Format MM/DD/YYYY
Vacancy Time Zone: GMT+2
Series/Grade: LE – 1405 8
Salary: USD $19,334 /Per Year
Work Schedule: Full-time –
Promotion Potential: LE-9
Duty Location(s): 1 Vacancy in Lilongwe, MI
Telework Eligible: No
For More Info:  HR Section  000-000-0000  Lilongwestatehr@state.gov
 

Overview

Hiring Path: • Open to the public
Who May Apply/Clarification From the Agency: For USEFM – FP is 06.  Actual FP salary determined by Washington D.C.
Only one Open-to category should remain: 

•    U.S. Citizen Eligible Family Members (USEFMs) – All Agencies

Security Clearance Required: Public Trust – Background Investigation
Appointment Type Permanent
Appointment Type Details:
•    Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
The work schedule for this position is: 

    • Full Time (40 number of hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No
Relocation Expenses Reimbursed: No

Duties

The Consular Assistant interacts daily with U.S. citizens, visa applicants, host government officials, and other interested parties to provide the full range of Nonimmigrant Visa, Immigrant Visa, and American Citizen Services, including Special Consular Services and Fraud Prevention, offered at Post. The position requires a high-level attention to detail to ensure cases meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by consular scheduling. The job holder serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with consular applicants, host country government officials, and U.S. citizens in distress, and assists in the preparation of emergency messaging and website updates. Fields inquiries by phone, in-person, or in writing (email or written correspondence). The job holder handles routine inquires and directs only highly complex, unusual, or questionable inquires to a supervisor or consular officer.

 

Qualifications and Evaluations

Requirements:
EXPERIENCE:  Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving 

 

Education Requirements:
Completion of Secondary School or Local Mandatory Schooling and received high school diploma 

 

Evaluations:
Post may choose to add the phrase “This may be tested” after a language, skill, and/or ability.  Review the VA template for specific information. 

LANGUAGE:  Mandatory:  Copy from Section 15(d) of PD. List each language separately. Post must not list the language level number (i.e. I, II, III, IV) but only list the term associated to the level (i.e. Basic, Good Working Knowledge).

SKILLS AND ABILITIES Optional: This is not required, but if used, derive from Section 15(f) of PD. These must be specific and clearly worded. The information added here will be used to qualify the applicants during the recruitment process.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:
Completion of two years of post-secondary education is required

Benefits and Other Info

Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits. 

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference. 

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

Method Of Application
All candidates must be able to obtain and hold a [enter clearance level here] clearance. 

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position. 

All Applicants:
copy of secondary certificate

Eligible Family Member Applicants:
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in (insert post and/or country name).

To apply for this job please visit erajobs.state.gov.