Kamuzu University of Health Sciences
VACANCY ANNOUNCEMENT
The Kamuzu University of Health Sciences (KUHeS) is a University and Centre of Excellence in health education, research and innovation whose mission is ‘to advance knowledge, professional competencies, skills, and innovations in health sciences through high-quality student-centred and innovative education and research that responds to and influences the global/national policy, health and development needs in an efficient, sustainable, and result-oriented manner’.
In fulfillment of its vision and as part of its community engagement strategy, the University provides clinical services at its Clinics, one of which is situated at Mount Pleasant in Blantyre and the other at Lilongwe upper campus. These clinics operate as outpatients and Blantyre Clinic has a team of thirty-two specialist doctors in different areas of medicine. The University is inviting applications from well-qualified Malawians to join the Blantyre Clinic for the following positions;
Clinic Receptionist
Job Overview
To serve as the first point of contact for visitors and clients, managing front desk operations and performing various administrative tasks to ensure efficient office functionality and a positive impression of the organization.
The successful candidate shall be employed on full-time basis and will be issued a two-year contract, which is renewable subject to satisfactory performance.
Key Duties and Responsibilities
- Welcoming patients/clients and providing initial answers to their queries, directing them to right offices and making them comfortable while they wait for service.
- Scheduling client appointments and makes appointment confirmation calls.
- Managing the phone desk throughout the day and channelizing the calls to the right members of the staff.
- Checking clients in and out for appointments, including accepting copays and gathering updated insurance information.
- Assisting with checking client benefits.
- Responding to internal and external emails.
- Assisting clinic staff as needed.
- Managing patients’ information.
- Managing stores.
- Verifying patient insurance eligibility and benefits.
- Creating /updating records with new files and information.
- Registering all patient using Clinic software
Required Education and Attributes
Applicants for the Receptionist position should satisfy the following minimum requirements:
- Must have a Diploma in the following fields: Business Administration, Secretarial Studies, Tourism or any relevant field;
- Two years’ relevant work experience preferably in similar settings;
- Ability to make straightforward decisions, using previous experience and precedents, applying similar principles or following guidelines in solving problems;
- Ability to work under pressure and considerable mental demands.
Method Of Application
Applicants meeting the requirements indicated above should submit applications including copies of certificates and a detailed CV with names, emails and contacts of 3 traceable professional referees, (one of which must be from the most recent or current employer) to:
The Registrar
Kamuzu University of Health Sciences
Blantyre Campus
Private Bag 360
Chichiri
Blantyre 3
Or
Email: recruitment@kuhes.ac.mw
Applications should be submitted by the close of business on 13th March, 2025. Those submitting via email should indicate the title of the post in the subject line. Only shortlisted candidates will be contacted.