Client Service Assistants at NICO Pension services Ltd

CLIENT SERVICE ASSISTANTS

NICO Pension is a leading provider of innovative pension solutions, is an equal opportunity employer and diversity is an integral part of our Business, History, Culture, and Identity. Inclusion is the way we treat and perceive all differences, and all forms of diversity are seen as real value for the Company.

NICO Pension seeks to recruit suitably qualified candidates to fill the position of Client Service Assistants tenable in Blantyre.

Qualifications:

1st Degree in Business Administration, Actuarial Science, Finance, Accounting, Economics or Social Science.

Experience:

1-2 years in client servicing role.

The Role:

• Member onboarding.
• Preparation and issuing of member certificates
• Membership reconciliation.
• Providing information to clients in line with regulations and service level agreements.
• Resolution of call centre queries within Service Level Agreements.
• Allocation of pension Contributions to member accounts.
• Processing of Claims which includes;

-Verification of bank accounts and registration of claims.
-Checking completeness of documents.
– Follow up on remittance of contributions.

• Preparation of client data to feed in various reports.
• Client data maintenance.

Job Competencies and Attributes:

• High levels of integrity
• Excellent analytical, problem-solving skills
• Good communication skills
• Good relationship management skills

Method Of Application

Send applications to:

Human Resources and Administration Manager
NICO Pension services Ltd
P.O. Box 1796
Blantyre.

Or Email: [email protected]

Closing Date: 27 June 2025

“NICO Pension Services Ltd is an equal opportunity employer”