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Chief Process Improvement and Innovation Officer at Electricity Supply Corporation of Malawi (ESCOM) Limited

Electricity Supply Corporation of Malawi (ESCOM) Limited

The Electricity Supply Corporation of Malawi (ESCOM) Limited is incorporated under the Companies Act of the Laws of Malawi. Its core business is to procure, transmit and distribute electric power in Malawi as well as manage System Market and Single Buyer Operations in Malawi. ESCOM is inviting applications from suitably qualified candidates to fill the following vacant positions currently existing within the Corporation:

Chief Process Improvement and Innovation Officer – 1 Position

Grade: ES5

Location: Head Office – Business Transformation

Supervised by : Business Transformation Manager

Purpose of the Job

To be responsible for the development and continuous enhancement/re-engineering of business processes and operations

Key Duties and Responsibilities

  1. Developing and maintaining a culture of Continuous Improvement, promoting best practice, encourage open conversation, feedback and action.
  2. Facilitating business re-engineering and change
  3. Developing change management tools and facilitating organizational engagement during major change events.
  4. Leading and coordinating the development of innovation and digitalization strategy.
  5. Facilitating the adoption of innovation and digitalization culture within the Organisation.
  6. Providing input into the delivery of new products/services
  7. Fostering and maintaining positive relationships with key stakeholders
  8. Embedding a strong customer culture through excellent service and quality at an optimal cost to serve.

Attributes and competencies

  • Must be highly proficient at process mapping, process design of business operations and processes.
  • Must be aware of continuous improvement strategies, KPls and tools such as 6 sigma.
  • Experienced in quality improvement and quality assurance processes.
  • Must be forward-thinking and adaptable to dynamic situations
  • Have a solid understanding of innovation and digitalization and how it should be applied in business
  • Must possess excellent interpersonal, leadership, and communication skills

Minimum Qualifications and Experience

  • Bachelor’s Degree in either Business Administration/Commerce/Entrepreneurship/Engineering/Business Information Technology/Industrial Engineering.
  • Five (5) years’ relevant work experience.
  • Relevant Professional Body Membership.


APPLICATION METHOD: Hard Copies in an envelope clearly indicating the position applied for on top.

ATTACHMENTS : Application Letter, Curriculum Vitae with 3 traceable referees and Certified Copies of Certificates.

CLOSING DATE : Friday, 10th May 2024.

ADDRESSED TO : Senior Human Resources Manager, ESCOM House, P.O. Box 2047, Blantyre.

Only candidates possessing accredited Qualifications will be considered for shortlisting. In cases where one’s qualification accreditation is questionable, the burden of proof rests with the candidate to provide evidence to the contrary.

Only Shortlisted candidates will be acknowledged and invited for interviews through email.

ESCOM Ltd is an equal opportunity employer.