Resani Consulting
A rapidly expanding SME is seeking an extremely talented COO to fast track the growth of the organization. Qualified applications are invited for results-driven individuals who can ensure business operations are consistently efficient and effective; that there is proper management of resources and distribution of goods and services to customers; and that continuous organizational monitoring and evaluation are conducted.
Applicants should be able to execute the below tasks in one-third the time most competent people would think possible.
Responsibilities:
At the direction of the CEO and Board of Directors, marshaling limited resources for the most productive uses in the most impactful areas, with the aim of creating maximum value for the company’s stakeholders
Developing and cascading the organization’s strategy and mission to the lower-ranking staff
Implementing appropriate rewards/recognition and mentoring, coaching, corrective practices to align personnel with company goals and aspirations
Effective planning and execution of activities by prioritizing customer, employee and organizational requirements;
Maintaining and monitoring staff and staffing levels, linking Knowledge-Skills-Attributes (KSA) to performance, expectations and motivation to fulfill organizational requirements
Driving performance measures through the organisation’s Key Performance Indicators (KPI), including an effective balance of efficiency versus effectiveness for the achievement of high-level key indicators
Driving staff performance through the Performance Management System
Advise the supervisory team on key company targets and planning issues and make recommendations on
important business decisions
Coordinate the company’s strategic planning processes and resource allocation to the impact areas
Manage the delivery of the overall in the impact areas while ensuring linkages to, and joined-up working with the other divisions and the overall delivery timelines
Establish operational processes and procedures, and continuous process improvement
Ensure quality control of all company outputs as pertains to the delivery of electricity and communications services and overall customer care
Ensure that all lead heads are fully informed of the operational objectives across the organisation and monitor divisional performance against goals to ensure that progress is being made
establish and monitor performance reporting systems with regard to meeting the strategic objectives
Conduct regular meetings with department heads to ensure that priorities are clearly understood across the organisation and that good coordination occurs
and is maintained
Ensure activities comply with organisational requirements for quality management, legal stipulations, and general duty of care
Facilitate resolution of issues between departments and take charge in high-priority crises
Requirements:
5 years experience in a managerial position
Knowledge of the key business functions
Exceptional communication and sales skills are essential
Excellent knowledge of MS Office
Excellent knowledge on accounting softwares
Strong understanding of sales processes
Practical knowledge of Customer Relationship
Management software is an advantage
Key attributes:
Highly motivated and target driven with a proven track record in sales
Excellent selling, communication and negotiation skills
Exceptional time management, multi-tasking and organizational skills
Strong analytical and problem-solving skills
Ability to create and deliver presentations tailored to the audience needs
Relationship management skills and openness to feedback