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Chief ICT Officer (Business Systems Support) at Electricity Supply Corporation of Malawi (ESCOM) Limited

Electricity Supply Corporation of Malawi (ESCOM) Limited

The Electricity Supply Corporation of Malawi (ESCOM) Limited is incorporated under the Companies Act of the Laws of Malawi. Its core business is to procure, transmit and distribute electric power in Malawi as well as manage System Market and Single Buyer Operations in Malawi. ESCOM is inviting applications from suitably qualified candidates to fill the following vacant positions currently existing within the Corporation:

Chief ICT Officer (Business Systems Support) – 1 Position

Grade : ES5

Location: ESCOM Head Office -ICT

Supervised by : Director of ICT

Purpose of the Job

To provide business system support and maintenance management to ensure that business systems are maintained and strengthened in response to user needs and business demands.

Key Duties and Responsibilities

  1. Develop efficient Business systems and procedures
  2. Provide technical support in the operation of Business systems.
  3. Monitor Business system servers and maintain knowledge on desk capacity at all times.
  4. Coordinate with various internal groups and resolve all current issues and
  5. Administer Business system and document all system enhancement requests
  6. Identify and execute Business solutions on systems and prepare analysis on the same.
  7. Analyze, identify and provide solutions to Business system issues.
  8. Perform tests and validation for Business systems
  9. Provide assistance in effective configuration of all systems.
  10. Analyze user requirements for Business systems and ensure transition into functional specifications.
  11. Prepare cost estimates for new programs and ICT project reviews
  12. Perform regular analysis of the efficiency of existing systems and recommend appropriate enhancements
  13. Install new systems on existing ones and prepare required charts and programs.

Attributes and competencies

  • Impeccable skills in Microsoft office packages (Excel, Word, PowerPoint etc)
  • Effective verbal and written communication abilities
  • The ability to manage time effectively in a high-pressure setting
  • Excellent interpersonal skills
  • Good Analytical Skills
  • Critical-thinking and assertiveness abilities
  • Detail-oriented personality
  • The ability to operate effectively both independently and as part of a team

Minimum Qualifications and Experience

  • The Ideal Candidate must have a Bachelor’s Degree either Information Communication Technology and Computer Science from an accredited institution.
  • Applicant must have 5 years’ work experience.
  • ICТАМ Membership


APPLICATION METHOD: Hard Copies in an envelope clearly indicating the position applied for on top.

ATTACHMENTS : Application Letter, Curriculum Vitae with 3 traceable referees and Certified Copies of Certificates.

CLOSING DATE : Friday, 10th May 2024.

ADDRESSED TO : Senior Human Resources Manager, ESCOM House, P.O. Box 2047, Blantyre.

Only candidates possessing accredited Qualifications will be considered for shortlisting. In cases where one’s qualification accreditation is questionable, the burden of proof rests with the candidate to provide evidence to the contrary.

Only Shortlisted candidates will be acknowledged and invited for interviews through email.

ESCOM Ltd is an equal opportunity employer.