Business Head at EIRS (Pty) Ltd

Job Overview

The Business Head is responsible for overseeing all aspects of the short-term commercial insurance division within the organization. This role involves developing and implementing strategies to drive business growth, ensuring operational efficiency, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Develop and execute strategic plans to achieve sales targets and expand the customer base, with a focus on building personal insurance books of clients and delivering business targets.
• Lead and manage a team of underwriters, claims specialists, and customer service representatives.
• Drive process improvements and operational efficiency within the division.
• Acquire brokers and agents using various business models to ensure profitability and effectiveness, while achieving acquisition KPIs.
• Ensure compliance with regulatory requirements and internal policies.
• Foster and maintain relationships with clients, referral networks, insurers, and other business partners to enhance business opportunities and satisfaction.
• Analyse market trends and competitor activities to identify opportunities and threats.
• Implement competitive sales and marketing strategies, overseeing the overall management and execution to drive revenue growth.
• Set and achieve KPI targets for commission income organically, for the team, and for acquired brokers, ensuring alignment with business objectives.
• Ensure uniform operations across all jurisdictions, including timely reporting structures into a central function, and build standard operating procedures (SOPs) for critical business functions to ensure compliance.
• Oversee effective management of claims and compliance teams, ensuring smooth operations and adherence to regulations.
• Keep stakeholders informed of legislative changes and opportunities in the partner space, adapting business strategies accordingly.
• Develop a system for identifying and promoting junior staff internally, fostering career growth within the organization.
• Conduct scheduled staff meetings across all stations, addressing grievances and collecting ideas for improvement.
• Implement a rigorous staff training program focusing on customer care, cross-selling, and revenue generation.
• Conduct training programs to develop staff skills and capabilities, including onboarding for new hires.
• Conduct quarterly/half-yearly appraisal sessions with the team to align with strategic HR decision-making.
• Create and manage country-level budgets, conducting variance analysis and implementing remedial plans as needed.

Qualifications and Experience

• Bachelor’s degree in business administration, finance, or a related field. MBA or professional insurance qualifications preferred.
• Proven track record of success in a senior leadership role within the insurance industry, with specific experience in short-term commercial insurance.
• In-depth knowledge of insurance products, underwriting principles, and regulatory requirements.
• Strong understanding of commercial insurance market dynamics and trends.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and execute strategic plans to achieve business objectives.
• Experience managing teams and fostering a culture of high performance and accountability.

Skills and Competencies

• Planning and Execution
• Leadership & Team Management
• Financial Analysis and Budgeting
• Relationship Building and Stakeholder Management
• Risk management and Compliance
• Market Research and Analysis
• Process Improvement and Operational Efficiency
• Communication & Negotiation