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Business Head at EIRS (Pty) Ltd

  • Full Time
  • Blantyre
  • Applications have closed
  • Salary: 00

EIRS (Pty) Ltd

Job description

Job Overview

The Business Head is responsible for overseeing all aspects of the short-term commercial insurance division within the organization. This role involves developing and implementing strategies to drive business growth, ensuring operational efficiency, and maintaining high levels of customer satisfaction.

Key Responsibilities

  • Develop and execute strategic plans to achieve sales targets and expand the customer base, with a focus on building personal insurance books of clients and delivering business targets.
  • Lead and manage a team of underwriters, claims specialists, and customer service representatives.
  • Drive process improvements and operational efficiency within the division.
  • Acquire brokers and agents using various business models to ensure profitability and effectiveness, while achieving acquisition KPIs.
  • Ensure compliance with regulatory requirements and internal policies.
  • Foster and maintain relationships with clients, referral networks, insurers, and other business partners to enhance business opportunities and satisfaction.
  • Analyse market trends and competitor activities to identify opportunities and threats.
  • Implement competitive sales and marketing strategies, overseeing the overall management and execution to drive revenue growth.
  • Set and achieve KPI targets for commission income organically, for the team, and for acquired brokers, ensuring alignment with business objectives.
  • Ensure uniform operations across all jurisdictions, including timely reporting structures into a central function, and build standard operating procedures (SOPs) for critical business functions to ensure compliance.
  • Oversee effective management of claims and compliance teams, ensuring smooth operations and adherence to regulations.
  • Keep stakeholders informed of legislative changes and opportunities in the partner space, adapting business strategies accordingly.
  • Develop a system for identifying and promoting junior staff internally, fostering career growth within the organization.
  • Conduct scheduled staff meetings across all stations, addressing grievances and collecting ideas for improvement.
  • Implement a rigorous staff training program focusing on customer care, cross-selling, and revenue generation.
  • Conduct training programs to develop staff skills and capabilities, including onboarding for new hires.
  • Conduct quarterly/half-yearly appraisal sessions with the team to align with strategic HR decision-making.
  • Create and manage country-level budgets, conducting variance analysis and implementing remedial plans as needed.

Qualifications and Experience

  • Bachelor’s degree in business administration, finance, or a related field. MBA or professional insurance qualifications preferred.
  • Proven track record of success in a senior leadership role within the insurance industry, with specific experience in short-term commercial insurance.
  • In-depth knowledge of insurance products, underwriting principles, and regulatory requirements.
  • Strong understanding of commercial insurance market dynamics and trends.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to develop and execute strategic plans to achieve business objectives.
  • Experience managing teams and fostering a culture of high performance and accountability.

Skills and Competencies

  • Planning and Execution
  • Leadership & Team Management
  • Financial Analysis and Budgeting
  • Relationship Building and Stakeholder Management
  • Risk management and Compliance
  • Market Research and Analysis
  • Process Improvement and Operational Efficiency
  • Communication & Negotiation