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Back Office Support Engineer at Ericsson

  • Full Time
  • Lilongwe
  • Salary: 00



About this opportunity

We are now looking for a Technical Authority Expert who will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


What you will do 

•    You will help with Assurance support activities
•    Incident management
•    You will assist with Problem management
•    System Administration
•    And you will work with Billing operations


You will bring 

•    Bachelor level, in engineering (IT, Telecom, Software)
•    3-5 years’ experience in deploying system tests and leading testing teams.
•    1 year experience in Data Center Management operations.


Additional Requirements

•    Knowledge of Managed Service telecom operations practice
•    Knowledge sharing and collaboration skills
•    Ericsson knowledge
•    English skills
•    Delivering results & meeting customer expectations
•    Analyzing
•    Working with people
•    Creating & innovating
•    Applying expertise & technology


Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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