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Assistant Claims Analyst at CIC Co-operatives General Insurance

  • Full Time
  • Lilongwe
  • Applications have closed
  • Salary: 00

CIC Co-operatives General Insurance

TITLE: Assistant Claims Analyst

DEPARTMENT: CIC – Life LOCATION: Lilongwe
GRADE: 7
CONTRACT LENGTH: Fixed

ROLE PURPOSE:

The job role is to secure information on the assurance policies to verify the accuracy and completeness
of information on claims, applications, and related documents and analyses such information to produce reports that feed into decision-making process on all assurance cases.

SCOPE OF ROLE:

Reports to: Claims Manager

Other Relationships:

  • Group Life Sales Representatives
  • Underwriting department
  • Branches
  • Finance
  • HR
  • All CIC staff
  • intermediaries
  • Customers
  • Service providers
  • Regulators
  • Competitor
  • Insurance Associations

KEY AREAS OF ACCOUNTABILITY:

The Claim Assistant is expected to perform the following duties;

  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals
  • Organize or work with detailed office, using computers to enter, access, search or retrieve data.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Calculate amount of claim.
  • Ensure that all statutory requirements adhered to at all times.
  • Any other assigned duties as may allocated by management from time to time.

General:

  • Comply with CIC Africa policies and procedures.

BEHAVIOURS (Values in Practice)
Excellence:

  • Doing the best in everything we do with total commitment

Transparency:

  • Clarity and openness in all transaction

Teamwork:

  • Attaining goals through cooperation

Dynamism:

  • Embracing a Culture that encourages keenness, enthusiasm, passion, creativity and Innovation.

Integrity:

  • Adhere to high moral standards and ethical values at all times

Customer Centricity:

  • Responsive to customer needs, going the extra Mile

QUALIFICATIONS

  • Minimum of Diploma in Insurance

EXPERIENCE AND SKILLS
Essential

  • At least 2 years work experience in the relevant field.

Desirable.

  • Excellent time management and planning capacity
  • Excellent planning, coordination and reporting skills
  • Computer literacy and excellent documentation skills are a must.
  • High integrity
  • Consistent and decisive
  • Self-Driven and self-starter
  • Pleasant and friendly
  • Fair and objective
  • Open minded
  • Diplomatic
  • Presentable and smart

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the CIC Equal Opportunities and
Diversity policies and procedures.

 

Method Of Application

Applications to be sent by 20th January 2024 to Recruitment.Malawi@mw.cicinsurancegroup.com