Assistant Benefits Administration Officer at Public Service Pension Trust Fund

VACANCIES ANNOUNCEMENT

Public Service Pension Trust Fund (PSPTF) is an Institution that was established in compliance with the Pension Act (CAP 55:02) to oversee the administration of the Public Service Contributory Pension Scheme. The Fund is now inviting applications from suitably qualified Malawians to fill the vacant positions of Public Relations Officer and Assistant Benefits Administration Officer that exist at the Secretariat Office. The successful candidates shall be appointed on contract renewable every 3 years upon successful performance.

Job Title : Assistant Benefits Administration Officer

Grade : PTF 5

Section : Benefits Administration

Location : Secretariat Office

Reporting to : Benefits Administration Officer

Direct Supervisees : None

 

PURPOSE OF THE JOB

 

The position holder will support the administration of pension plans and related benefits. This position involves assisting with the management of pension records, processing claims, handling inquiries, and ensuring compliance with relevant regulations.

KEY DUTIES AND RESPONSIBILITIES

 

1. Processing pension claims, enrolments, and terminations accurately and efficiently, ensuring adherence to established procedures and timelines.

2. Assisting members with benefit-related inquiries, providing guidance, and resolving issues or discrepancies.

3. Maintaining accurate records and databases of employee benefits, ensuring data integrity and confidentiality.

4. Collaborating with other internal departments, such as Finance or HR, to ensure accurate and timely processing of benefits-related information.

5. Staying updated on changes to pension fund regulations, plan provisions, and industry best practices to ensure compliance and provide accurate information to employees.

6. Participating in the development and improvement of benefits administration processes, policies, and systems to enhance efficiency and customer service.

7. Assisting in the preparation of reports, presentations, and communications related to employee benefits for internal and external stakeholders.

8. Identifying and registering new members and timely communication members and other stakeholders;

9. Carrying out timely follow-ups on contributions remittance by enforcing compliance among contributing members and ensuring that all members’ queries are immediately and adequately responded to

10. Assisting in ensuring that benefits are timely paid to the beneficiaries;

11. Collecting claims and sorting out any problem related to claims in order to avoid delays

12. Assisting in ensuring that benefits are granted to the right beneficiary;

13. Participating in the preparation of monthly reports;

14. Participating in pensioners’ verification and keeping track of their records;

15. Receiving and attending stakeholders’ complaints;

PERSON SPECIFICATIONS

 

Qualifications and Experience

• Diploma either in Human Resource Management, Commercial Studies, or Business Administration/Management from a recognized Institution.

• A working experience of 3 years in the relevant field.

Knowledge, Skills and Abilities

• Strong interpersonal skills.

• Ability to work in a team environment

• Good communication skills both oral and written

• Good understanding of pension Act

• Attention to detail

• Integrity, honesty and confidentiality

• Strong understanding of pension regulations

• Excellent organizational skills

• Sound computer literacy

• Customer-focused

Method of Application

Interested candidates should submit their application letter attaching a detailed CV and copies of certificates as ONE DOCUMENT in PDF format to [email protected] and should be addressed to:

The Principal Officer

Public Service Pension Trust Fund

P.O. Box 30146

Lilongwe

Closing date for receiving applications is on Thursday 8^th May 2025.

Please note that only applications received through [email protected] will be considered and only shortlisted candidates will be invited for interviews.