Agency Manager (3 Positions) at United Civil Servants SACCO

VACANCIES ANNOUNCEMENT

The United Civil Servants SACCO is member-owned institution dedicated to offering a diverse array of savings and credit products to civil servants, corporate organizations as well as SME’s in Malawi, our mission is to transform the socioeconomic lives of all Malawians. With projected business growth for 2025 in alignment with our strategic plan planning from 2022 to 2026, we are actively seeking individuals passionate about fostering positive change in their community and country. We invite applications from candidates driven to contribute to the socio-economic improvement of their society and nation through the United Civil Servants SACCO.

Agency Manager (3 positions)

 

The successful candidate will be responsible for developing the business and management of day to day operations of a branch that will compose of branch operations supervisor, tellers and sales representatives.

 

Duties and Responsibilities

1. Recruitment & Retention of members
   • Making sure that the branch is able to recruit new members and planning imitative to boost sales. Making sure that the branch is able to reach its allocated target. Planning and implementing retention strategies to curb exits in the branch.
2. Mobilization of Savings
   • Implementing savings mobilization strategies for the branch to ensure that it is able to meet its targets.
3. Growing a healthy loan portfolio
   • Ensuring that the branch increases a loan portfolio: meeting the given target but meticulously generating a quality loan portfolio with acceptable delinquency ratio of equal to or less than 1%. Making sure that loans are processed within the accepted TAT’ loan processing procedures and policy are followed.

4. Managing efficient and effective processes
   • Making sure the branch is following procedures in their daily processes; they maintain speed and accuracy. Making sure that all operations are done productively; spending less and producing more; e.g. good time management; avoid wastage of all other resources.

5. Cost containment
   • Planning and monitoring branch resources so that they are able to keep the cost down. Coming up with innovative and creative ways of doing operations effectively and efficiently in the branches to ensure maximum productivity, profitability and sustainability.

6. Financial performance

• Making sure that the branch is able to hit its financial performance metrics as per their given targets.

7. People Management
   • Making sure that all employees in the branch have their performance contracts and appraisals
   • Identification of training needs for teams.
   • Leave days planning for team and self.
8. Risk Management
   • Actioning of supervision reports by R & C department
   • Actioning of ICT audit report
   • Reporting on issues of the branch
9. Reporting

• Daily, weekly, monthly reporting on all relevant areas.

 

Desired Qualification

1. Bachelor’s degree in business related field from recognized university
2. Minimum of 3 years’ experience in a financial institution and 2 years in a supervisory role.
3. Excellent organizational and time management skills.
4. Excellent customer and interpersonal skills.
5. Excellent problem-solving skills
6. Attention to detail
7. Problem-Solving Abilities
8. Excellent Written and oral Communication
9. Ability to work under pressure.
10. Must have the high integrity.