Old Mutual
Job Description
To manage, coordinate and control all functions relating to claims payment in the department with a view to providing efficient services to internal and external clientsClaims Management – Oversee and develop strategies for handling claims and client service support.Stakeholder Management – Liaison with client both internal and external parties on issues relating to claims and client service support.Management Reporting – Preparation of reports for management meetings and strategy deliberation.Risk Management – Ensure compliance with both internal controls and external regulatory issues.Efficiency and Effectiveness – Designing, implementing and Evaluating frameworks and models that contribute to efficiency and effectiveness of the claims teamClient Services – Contribution to Net Promoter Score (NPS), Turn Around Times (TAT), Key Performance Indicators (KPI), Client Communication, Feedback and Complaints Management
Skills
Education
Bachelor of Commerce (BCom): Business And Finance (Required), Diploma In Insurance(Chartered Insurance Institute): Insurance
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