Sunbird Tourism Plc
VACANCY
TOURS & TRAVEL CONSULTANT
A vacancy has arisen, for an experienced Tours & Travel Consultant. The incumbent together with the team, will be part of the pioneer team, and will be expected to position Sunbird Tours & Travel as the “top of mind” tours and travel operator in the country.
Specific key performance areas will include, but not limited to:
- Planning, developing, and executing the sales strategy plans for the Agency,
- Manage sales forecasting activities and setting performance goals, reviewing and analyzing sales performances against programs, and plans.
- Developing and recommending product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.
- Adept at using the Galileo Computerised Reservation System and related software, proficient in the use of industry-standard software application.
- Managing, directing, and overseeing all aspects of itinerary planning and service quality to ensure customer satisfaction.
- Identifying customer needs, plan and develop itineraries that meet clients budgets and requests.
- Developing and maintaining strategic long-term trusting relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
- Negotiating preferred rates with vendors of direct travel.
- Developing and promoting packages in line with emerging trends for targeted clients and segments.
- Adept at customer complaint resolution, and managing cancelations and refunds.•
- Promoting destination marketing through attendance of seminars, tradeshows, and exhibitions.
- Developing and organising detailed travel packs inclusive of travelers safety procedures, visa requirements, travel essentials, and any other requirements
- Developing and maintaining a database of travel- related activities
- Assisting in development and consolidation of relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) for travelers
- Conducting market research on destinations and emerging industry trends for an enhanced product offer and customer experience.
Desired Qualifications and Experience
- Bachelors Degree in Business Administration, Tourism & Travel Management, or Hospitality Management
- Excellent sales, customer service and communications skills
- Practical experience in sales, e-commerce, travel packaging, agency management experience will be essential attributes.
- Minimum of 5 years’ experience in a similar or related position. IATA certification.
- Previous tour and travel industry experience will be added advantage.
- Thorough knowledge of tourist attractions sites across the country and within the region will be a PLUS.
Method Of Application
If you feel you fit the profile, please send in your application letter complete with your resume and three traceable referees with contact phone numbers, no later than 28th February 2025, to:
Head of Corporate Services
Sunbird Tourism Plc
PO Box 376
BLANTYRE
E-mail: stl@sunbirdmalawi.com