Client Success Manager at Tiderise Technologies Inc.

About Us

Tiderise Technologies Inc. (Malawi) is a Business Process Outsourcing fulfillment center based in Lilongwe. Our mission is to advance hope and a future by creating training and employment opportunities in regions where talent and ambition thrive, but opportunities are scarce.

Role Overview

We are seeking a proactive Client Success Manager to lead client operations and communication, ensuring our partnerships are successful and exceed expectations. This role is integral to maintaining strong client relationships, driving process improvements, and achieving our company’s strategic goals. Tiderise Technologies is growing. If you are a leader with a passion to see clients succeed through partnership, using interpersonal and customer service skills, this job may be for you.

What is Client Success?

Client success is the intersection between the value of our services, and the business outcomes the client wants to achieve. Today’s clients aren’t buying the latest services simply for their shiny new features but are instead investing in services that will solve their biggest business problems. As a technology services supplier, we are making a promise to our clients that their investment in our services will lead to them overcoming those problems. Client success is about all the activities related to helping our clients achieve their goals through the effective use of our services.

Key Responsibilities

Client Management

Build and maintain strong client relationships through empathetic engagement and regular health checks.
Ensure the alignment of our services with clients’ business goals, identifying opportunities for upselling and cross-selling.

Operational Oversight

Lead client teams to meet production and quality goals.
Implement and monitor continual process improvement plans.
Manage team resources, including scheduling and performance evaluations.

Data & Insights

Analyze client performance data to deliver actionable insights.
Prepare detailed reports for internal and external stakeholders.

Communication

Facilitate effective communication across teams and with clients.
Address and resolve client concerns promptly and professionally.

Qualifications

Proven leadership experience with a track record of meeting team goals.
Strong interpersonal, problem-solving, and communication skills.
Familiarity with CRM tools and data analysis platforms.
Detail-oriented with excellent multitasking abilities.
Positive attitude and ability to thrive under pressure.

Method Of Application

Application Deadline

If you meet the above requirements, please visit our careers page https://www.tiderise.io/careers and submit your resume by the 31st of January 2025. Only shortlisted candidates will be acknowledged.